Field Service Engineer (Munster)

Uniphar; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

Uniphar is seeking a field-based Service Engineer to provide technical support across Ireland for a broad range of medical devices. You will install, service, diagnose, and repair equipment, prioritise workloads, maintain calibration, and support customers and sales teams, with travel across Munster/Southern regions.

The role requires a biomedical/electronics/engineering background, a driving licence, and strong communication skills.

Qualifications

• Background in Biomedical/Electronics/Electrical/Mechanical/Instrumentation engineering; field experience preferred.
• Certificate/Diploma or higher in Biomedical/Electronics/Electrical/Mechanical/Instrumentation Engineering is preferable.
• Strong fault diagnosis for hardware and software (mostly Windows based) issues; fast learner and independent thinker.
• Busy role requiring flexibility, multi-tasking and prioritisation under pressure.
• Excellent organisational and communication skills are essential.
• Motivated to work independently or as part of a team.
• Knowledge and interest in the healthcare industry.
• Excellent computer skills and MS Office proficiency.
• Dynamism and flexibility are essential.
• Full driving licence required.

Responsibilities

• Installations, preventive and corrective maintenance on surgical and ophthalmic medical devices.
• Prioritise jobs and respond quickly to customer issues to minimise downtime.
• Troubleshoot and diagnose root causes for efficient repairs.
• Ensure devices operate per manufacturer guidelines and calibration procedures.
• Maintain test equipment within calibration and in good condition.
• Install and commission new devices and liaise with sales and customers.
• Complete ISO traceability paperwork for audits and invoicing.
• Coordinate with suppliers and third parties as required.
• Maintain parts stock at adequate levels.
• Support sales with demonstrations and trade shows as needed.
• Provide device care guidelines and training to customers.
• Coordinate device movement with Logistics for installations.

Skills

Field service engineering experience

Problem solving

Multi-tasking

Communication skills

Independent work

Microsoft Office

Driving license

Education

Certificate/Diploma or higher in Biomedical/Electronics/Electrical/Mechanical/Instrumentation Engineering

Job description

Purpose of Role:

This role will be a Field based Service Engineer providing technical support in relation to a wide range of medical devices and related medical equipment to existing and new customers across Ireland. This role is 100% field-based and will mainly service Munster/South Ireland along with IOI as required.

Principal Duties and Responsibilities:

• Carrying out installations, preventative and corrective maintenance service and other repairs on a wide range of Surgical, Ophthalmic general Medical equipment including (theatre lights, medical gas pendants, Zeiss devices, Surgical devices, Ophthalmic Instruments, Operating Tables, Microscopes, Camera Stacks, Urodynamics equipment etc.

• Ability to prioritise jobs and respond quickly to customer issues ensuring minimal customer operational downtime.

• Ability to troubleshoot and diagnose root cause of problems to ensure correct and efficient repair for customers.

• Ensuring devices operate to manufacturer guidelines and following their maintenance and calibrations procedures and check sheets.

• Ensure all test equipment used is within calibration and in good working condition.

• Arrange and undertake installation and commissioning of new devices, liaising with sales team and customers to assess pre-install requirements.

• Completion of relevant paperwork to ISO standards for traceability, audits and invoicing.

• Dealing with suppliers and third-party companies as required.

• Maintaining parts stock to sufficient levels.

• Responding to customer queries and questions and escalating issues when required, including passing on potential leads to the Sales team.

• Customer focused with the ability to support the sales department for demonstrations and trade shows as required.

• Supplying device care and maintenance guidelines and training to current and new customers.

• Working with Logistics Department to move devices as required for installations and demonstrations.

• Attending European based manufacturer training courses on specific medical equipment as and when required, to achieve manufacturer engineer equipment trained status.

• Undertake online training courses as required to achieve manufacturer engineer equipment trained status.

Role Requirements:

• A background in Biomedical/Electronics/Electrical/Mechanical/Instrumentation engineering with experience of working in a field role is preferable. (Having worked in similar role with medical device experience would be a distinct advantage).

• Certificate/Diploma or higher in Biomedical/Electronics/Electrical/Mechanical/ Instrumentation Engineering is preferable.

• A good problem solver for fault diagnosis and resolution for both hardware and software (mostly windows based) issues. Fast learner, with the ability to think independently and creatively.

• This is a busy role and will require an individual who can be flexible, multi-task and prioritise with the ability to work under pressure.

• Excellent organisational and communication skills are also essential.

• Highly motivated and able to work independently under own initiative as well as part of a team.

• Knowledge and interest in the healthcare industry.

• Excellent computer skills, good working knowledge of Microsoft Office Suite.

• Dynamism and flexibility are essential.

• Competent in performing and completing tasks.

• Ability to work well and stay calm under pressure and good disposition.

• Full driving license required

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