Field Service Technician Laboratory & Healthcare

Anderson McQue Inc; Cork; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Pension

Life Assurance

Health Insurance

Company Share Participation Scheme

20 days annual leave

Annual leave buy/sell scheme

Training and development

Flexible working

Job summary

Anderson McQue is recruiting on behalf of our multinational client to provide on-site service to Laboratory & Healthcare customers across Ireland. You will commission, fault-find, service, calibrate and validate equipment, ensuring safety, reliability and complete documentation for each site.

Requirements include 2–3 years in a field service role and a desirable electrical qualification; you must communicate clearly with technical and non-technical customers and be willing to travel.

Qualifications

• 2–3 years of experience in a similar field service role.
• Experience as a Field Service Engineer.
• Excellent communication with technical and non-technical customers.
• Willingness to write reports and maintain documentation.

Responsibilities

• Provide on-site service including commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating equipment.
• Ensure equipment and products are left in a safe, usable state.
• Deliver service excellence and ensure customer satisfaction.
• Maintain records and paperwork, create service reports for customer signature.
• Travel within Ireland with occasional overseas travel.

Skills

Communication skills

Customer service

Field service experience

Technical reporting

Education

Electrical qualification

Job description

Anderson McQue is recruiting for our client, a multinational and multicultural company which provides great career progression opportunities to the right person. Main clients are in the Pharmaceutical, Biotech/Life Science, Healthcare, Food & Beverage and Micro-Electronics Sectors. Job Function: To provide a complete level of service on site to Laboratory & Healthcare customers.

Key Responsibilities & Tasks of the Jobholder

• Provide a complete level of service to our customers on site to include, commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all Laboratory & Healthcare Equipment and Applications within our Business Portfolio.
• Ensure that all Laboratory & Healthcare equipment and products are left in a safe manner for customers to use.
• Deliver "Service Excellence" and ensure customer satisfaction at all times.
• Maintain all records and appropriate paperwork with regard to client installations and work carried out. Create Service Reports for customer signature and complete all Company required paperwork on time.
• Adhere to safety and health regulations and obligations, together with all Company Policies and Procedures with particular reference to ISO Quality Procedures, e.g. Work Instructions and Method Statements incorporating Risk Assessments.
• Adhere to site rules and participate in site inductions as and when required.
• Carry and maintain an up-to-date stock of spare parts and consumables in the Company vehicle and maintain this stock and equipment in good order.
• Maximise revenue opportunities by identifying revenue opportunities on site and by informing the Company of new site developments.
• Proactively work with the Service Operations Manager for the success of the Service Department, communicating customer feedback, sales and training opportunities to the Service Team Lead/Operations Managers.
• Comply with Departmental changes implemented to improve the operations of the Service Department.
• Provide telephone support and participate on the On-call rota when required Review technical documentation and write technical reports accurately in English.
• Attend training courses when required and acquire a good working knowledge of the Company’s Equipment and Applications.
• Represent the Company professionally on site and wear at all times the Company branded clothing and personal protective equipment supplied.
• The Jobholder is required to work additional hours when required.
• Overseas travel is occasional.

Requirements

• This role is a field service role that requires the Jobholder to work unsupervised on customer sites within Ireland and normally within the designated territory.
• Electrical Qualification is desirable
• 2-3 years' experience working in a similar role.
• Experience working as a Field Service Engineer.
• Have excellent communication skills with the ability to communicate effectively with technical and non-technical customers.
• Have experience or willingness to writing reports.
• An awareness of the potential risks to health and safety on all clients' properties.
• Experience working in the Pharmaceutical industry (desirable).

Comprehensive package includes

• Vehicle, equipment and full training will be provided
• Commission
• Competitive pension
• Life Assurance
• Health Insurance
• Company Share Participation Scheme
• 20 days annual leave (increasing with every year up to 25 days)
• Annual leave buy/sell scheme
• Training and development
• Flexible working
• Opportunity to work with a multinational company