Field Service Engineer Fixed Term

Cognizant; Cork; On-site; EUR 45,000 - 65,000; Full time

Job summary

Cognizant is seeking a Field Service Engineer for a 1-year fixed term contract in Ireland. The role covers desktop/Laptop deployment, installation, configuration, troubleshooting, and end-user support across Windows workstations, mobility devices, and related IT equipment.

You will engage in asset lifecycle, patching, and site access coordination, including data centers and GMP manufacturing environments. Required skills include SCCM 2012, O365, and strong problem-solving, with a focus on

Qualifications

• Strong analytic and troubleshooting skills.
• Strong communication skills.
• Strong understanding of MS Windows operating systems.
• Strong working knowledge of MS Office and basic business applications.
• Strong customer support skills.
• Minimum 2 years desk side support services.
• Advanced knowledge of MacOS and iOS environment and administration.
• Advanced understanding of the MacOS imaging and end-point deployment process.
• Basic knowledge of networks, telecom and compute/storage.
• Advanced knowledge of mobile device support.

Responsibilities

• Provide Break-Fix and end user support activities as required.
• Installing and configuring hardware and software components for Windows workstations.
• Troubleshoot hardware and software issues for Windows workstations.
• Support for Manufacturing shop-floor handhelds, laptops, and scanners as needed.
• Data collection/preservation related to migrations and/or eDiscovery.
• Provide smart Hands and Feet support for Technology team on demand.
• Rack and Stack support for commissioning/decommissioning infra devices.
• Coordinate site access for vendors to IDF/MDF/Data Center rooms.
• Manage IT Asset lifecycle for location/region including asset collection, labeling, imaging, updates.
• Support manufacturing/Lab IT systems and devices.

Skills

Strong analytic and troubleshooting

Strong communication

Windows OS knowledge

MS Office proficiency

Customer support skills

Desk-side support

MacOS & iOS administration

MacOS imaging & deployment

Networking basics

Mobile device support

Education

Diploma or degree in IT

ITIL certification preferred

Tools

SCCM 2012

Office 365 (O365)

Printer management

Networking equipment maintenance

Job description

Field Service Engineer 1 year fixed term contract

Deskside engineers provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling

Job Description:

Provide Break-Fix and end user support activities as required.

Installing and configuring hardware and software components for windows work stations to ensure usability by end users

Troubleshoot hardware and software issues for windows workstations and mobility support/management

Should have practitioner level knowledge in SCCM 2012 and O365

Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.

Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.

Provide smart Hands and Feet support for Technology team on demand

Rack and Stack Support for commissioning/decommissioning infra devices to be provided.

Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.

Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center

Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.

Co-ordination for cable patching with Vendors or enable on demand.

Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site

Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management

Installing and configuring hardware and software components to ensure usability by end users

Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates

Experience in supporting overall manufacturing / lab IT systems and IT devices

Familiarity with manufacturing, lab or distribution center IT equipment

Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..

Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident

Advanced communications skills to work with multiple teams and/or OEMs on high priority issues

Advanced Microsoft skills (server support, etc.)

Knowledge / Understanding of GMP and GxP

Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment

Strong focus on quality and attention to detail

Job Qualifications:

Strong Analytic/Troubleshooting Skills.

Strong Communication Skills.

Strong understanding of MS Windows Operating Systems.

Strong working knowledge of MS Office and basic business application.

Strong Customer Support Skills.

Minimum 2 years desk side support services.

Basic knowledge of networks, telecom, and compute/storage.

Advanced knowledge of MacOS & iOS environment & administration.

Advanced understanding of the MacOS imaging & end-point deployment process.

Basic understanding of policy, user certificates and keychains design, management, and deployment.

Advanced knowledge of mobile device support

EDUCATION:

Diploma or degree in IT

ITIL and/or any other additional certification preferred