Field Service CoOrdinator

Collins McNicholas Recruitment; Munster; On-site; EUR 40,000 - 60,000; Full time

Job summary

Collins McNicholas Recruitment in Ireland is seeking a Field Service Coordinator to support European field operations. The role requires fluent English and multilingual capabilities (French, German or Italian) and a customer-focused mindset.

You will work closely with customers, field engineers, sales teams and internal stakeholders to ensure seamless service delivery. The ideal candidate has a Bachelor's degree in Business or related discipline and at least 3 years' experience in service

Qualifications

• Bachelor's degree in Business, Administration or a related discipline.
• Minimum 3 years' experience in customer service, service coordination, sales support or similar.
• Experience using SAP, Salesforce, ServiceMax or other ERP/CRM systems is advantageous.
• Fluent English plus French, German or Italian is essential.

Responsibilities

• Coordinate and schedule field service activities across Europe.
• Act as the first point of contact for customer service enquiries.
• Create and manage service jobs, quotations and purchase orders within SAP/ERP systems.
• Manage equipment and parts orders for field engineers and customers.
• Track customer orders, service backlog and project progress.
• Raise invoices and monitor payments to ensure timely processing.
• Liaise with Finance, Customer Care and other internal teams to ensure smooth service delivery.
• Coordinate logistics, documentation and customer requirements ahead of engineer visits.
• Prepare weekly and monthly service reports.
• Support service contract administration and maintain accurate system records.

Skills

Fluent English

French

German

Italian

Communication

Organisational skills

Problem solving

Education

Bachelor's degree in Business

Tools

SAP

Salesforce

ServiceMax

Job description

Field Service Coordinator – Multilingual Opportunities (French, German or Italian)

Are you a customer-focused professional with strong coordination skills and fluency in English plus French, German or Italian? We have multiple exciting opportunities to join a global organisation supporting customers across Europe in a fast-paced, collaborative environment In Shannon, Co Clare.

As a Field Service Coordinator, you'll play a key role in ensuring seamless service delivery by working closely with customers, field engineers, sales teams, and internal stakeholders.

Key Responsibilities

• Coordinate and schedule field service activities across Europe.
• Act as the first point of contact for customer service enquiries.
• Create and manage service jobs, quotations and purchase orders within SAP/ERP systems.
• Manage equipment and parts orders for field engineers and customers.
• Track customer orders, service backlog and project progress.
• Raise invoices and monitor payments to ensure timely processing.
• Liaise with Finance, Customer Care and other internal teams to ensure smooth service delivery.
• Coordinate logistics, documentation and customer requirements ahead of engineer visits.
• Prepare weekly and monthly service reports.
• Support service contract administration and maintain accurate system records.

About You

• Bachelor's degree in Business, Administration or a related discipline.
• Minimum 3 years' experience in customer service, service coordination, sales support or similar.
• Experience using SAP, Salesforce, ServiceMax or other ERP/CRM systems is advantageous.
• Fluent English plus French, German or Italian is essential.
• Strong communication, organisational and problem-solving skills.
• Comfortable managing multiple priorities in a customer-facing environment.
• Highly organised with excellent attention to detail.

[e-mail]

021 2427110