Service Administrator

Brennan & Co; Dublin; Hybrid; EUR 30,000 - 42,000; Full time

Job summary

The Brennan & Co Group, founded in Dublin, is seeking an organised administrator to support the Service Contract and Quotes administration team from the Sandyford Office in Ireland. The role will cover day-to-day administration for the Service Department, data cleansing in Salesforce, and processing client orders and renewal quotes.

The successful candidate will create and manage contracts, including warranty contracts, and will be involved in data enrichment and maintaining records.

Qualifications

• Excellent numeric and data entry skills with attention to detail and accuracy.
• Experience with Salesforce CRM or similar service management platforms is required.
• Excellent customer relationship skills with ability to work under pressure and to tight deadlines.
• Team worker with strong interpersonal skills and ability to communicate effectively at all levels internally and externally.
• Ability to multi-task, establish priorities and manage workloads.
• Flexible and adaptable to various situations or individuals.
• Professional who is experienced and dependable with discretion, enthusiasm and a positive attitude.
• Strong proficiency in Microsoft 365 applications, particularly Excel, Outlook, Word, and Teams.

Responsibilities

• Administration and Operations support - Day to Day support for the Service Department.
• Assist with data cleansing and data enrichment within Salesforce.
• Assist with administration of Contracts and processing client orders.
• Create established contracts from renewal quotes and invoicing process.
• Create new contracts (records and follow ups).
• Assist with administration in relation to contract renewal quotes.
• Create quotes for assets (equipment coming out of warranty).
• Create Warranty Contracts.

Skills

Data entry

Salesforce

Customer relationships

Teamwork

Multi-tasking

Flexibility

Discretion

Microsoft 365

Tools

Salesforce CRM

Job description

The Brennan & Co Group, founded in Dublin in 1967, incorporates four companies – Brennan & Co, Brennan & Co NI, Brennan & Co SVS and Irish Power and Process Ltd. The Group is a market leader in the supply and servicing of equipment, reagents and consumables along with supply chain management to the Life Sciences, Healthcare, Industrial and Pharmacy sectors in Ireland, Europe and Asia.

At our heart we have always had a focus on our people. Our suppliers, our customers and our employees. We value innovation, exceptional customer service and quality in all we do.

We are a dedicated team of professionals who love what we do and the people we work with. Join us on our journey to grow our business while maintaining our core values of accountability, honesty, respect and communications.

WHY THIS ROLE EXISTS

This role administratively supports the Service Contract and Quotes administration department covering a varying number of functions. This role is suitable for a candidate who has strong administrative skills and is looking to gain experience within an engineering and service department. The successful candidate will be based in our Sandyford Office initially and once fully trained will have the option to work remotely 2 days per week.

TASKS AND RESPONSIBILITIES

Administration and Operations support - Day to Day support

• Support the Service Department team and day-to-day administration specific to the department.
• Assist the team in data cleansing and data enrichment within FSL (Field Service Lighting/Salesforce).
• Assist with the administration of Contracts and processing client orders
• Creation of established contracts from renewal quotes and invoicing process.
• Creation of new contracts (records and follow ups)
• Assist with administration in relation to contract renewal quotes (records and follow ups)
• Creation of quotes for assets (equipment) that is coming out of warranty (records and follow ups)
• Creation of Warranty Contracts.

SKILLS/EXPERIENCE REQUIRED

• Excellent numeric and data entry skills with attention to detail and accuracy
• Experience with Salesforce CRM or similar service management platforms is required.
• Excellent customer relationship skills with ability to work under pressure and to tight deadlines
• Team worker with strong interpersonal skills and ability to communicate effective at all levels internally and externally and the ability to establish and maintain effective working relationships.
• Ability to multi-task, skill in establishing priorities and managing workloads
• Ability to be flexible and to adapt and work effectively with a variety of situations or individuals
• Professional who is experienced and dependable with discretion, enthusiasm and a positive attitude
• Strong proficiency in Microsoft 365 applications, particularly Excel, Outlook, Word, and Teams.