Customer Service Representative - French

Collins McNicholas Recruitment & HR Services Group; Shannon; On-site; EUR 28,000 - 38,000; Full time

Job summary

Collins McNicholas Recruitment & HR Services Group in Shannon, Co Clare, is seeking a Customer Care Representative fluent in English and French to join our onsite team. You will support order management, inside sales administration, and after-sales service.

You will work closely with Sales, Logistics, Finance, Engineering and Technical Support to ensure excellent customer service and smooth operations. Prior customer service experience and strong English/French communication are essential.

Qualifications

• Previous experience in a customer service or similar support role is advantageous.
• Experience dealing directly with customers is essential.
• Fluent English & French communication skills, both written and spoken.
• Basic technical understanding is desirable.
• Good working knowledge of Microsoft Office applications.

Responsibilities

• Provide phone, email, and web-based support to customers, distributors, dealers, and internal teams regarding: Order status updates, Lead times, Shipments and delivery tracking, Return authorizations, Customer issue resolution
• Manage allocated customer accounts and regional support responsibilities.
• Support resolution of invoicing and account-related queries.
• Collaborate cross-functionally to resolve customer issues and improve business processes.
• Coordinate with Supply Chain and Engineering teams to meet customer delivery requirements.
• Assist with returns, repairs, restocking, and service coordination.
• Accurately process and maintain customer information, sales orders, invoices, agreements, and registrations.
• Participate in continuous improvement and process enhancement initiatives.

Skills

Fluent English

Fluent French

Tools

Microsoft Office

Job description

Customer Care Representative - French Speaking

We are seeking a motivated and customer-focused Customer Care Representative to join a dynamic onsite team environment in Shannon, Co Clare. This role supports order management, inside sales administration, and customer service activities while acting as a key point of contact for pre- and after-sales support.

The successful candidate will work closely with Sales, Logistics, Finance, Engineering, and Technical Support teams to ensure excellent customer service and smooth operational processes.

Key Responsibilities

• Provide phone, email, and web-based support to customers, distributors, dealers, and internal teams regarding: Order status updates, Lead times, Shipments and delivery tracking, Return authorizations, Customer issue resolution
• Manage allocated customer accounts and regional support responsibilities.
• Support resolution of invoicing and account-related queries.
• Collaborate cross-functionally to resolve customer issues and improve business processes.
• Coordinate with Supply Chain and Engineering teams to meet customer delivery requirements.
• Assist with returns, repairs, restocking, and service coordination.
• Accurately process and maintain customer information, sales orders, invoices, agreements, and registrations.
• Participate in continuous improvement and process enhancement initiatives.

Requirements

• Previous experience in a customer service or similar support role is advantageous.
• Experience dealing directly with customers is essential.
• Fluent English & French communication skills, both written and spoken.
• Basic technical understanding is desirable.
• Good working knowledge of Microsoft Office applications.
• Ability to work in a fast-paced environment and manage pressure effectively.

For a confidential discussion and more information on the role, please contact Jessica Kennedy.

[e-mail]

021 2427110