Field Operations Scheduler & Customer Coordinator

Actavo Group; Dublin; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Pension plan

Life assurance – 4 times your annual薪?

Employee assistance programme

Refer a friend scheme

Maternity pay

Educational assistance

Career progression opportunities

Long Service Awards

Job summary

Actavo Group in Ireland is seeking a customer operations coordinator to handle inbound and outbound calls, schedule field works and keep customers updated on progress. You will liaise with technicians, respond to enquiries and ensure SLAs are met, while maintaining accurate records.

As part of a busy, customer-centric team, you will use Microsoft Office tools to prepare reports, manage tasks and support invoicing for service engineers.

Qualifications

• Inbound and outbound call centre or customer service experience preferred.
• Proficient with Microsoft Word, Excel and PowerPoint.
• Ability to work independently, take initiative and manage tasks.
• Strong teamwork skills and collaboration with colleagues.
• Flexible and adaptable to changing business needs.

Responsibilities

• Handle inbound customer calls and resolve enquiries efficiently.
• Schedule works with customers and clients.
• Maintain customer records and update databases.
• Provide information and support to field technicians.
• Prepare weekly call logs and operational reports.
• Route calls to appropriate internal teams.
• Assist with invoicing for service engineers.

Skills

Call centre experience

Customer service

MS Word

MS Excel

MS PowerPoint

Independent working

Time management

Teamwork

Adaptability

Tools

Microsoft Office Suite

Job description

Actavo Group in Ireland is seeking a customer operations coordinator to handle inbound and outbound calls, schedule field works and keep customers updated on progress. You will liaise with technicians, respond to enquiries and ensure SLAs are met, while maintaining accurate records.

As part of a busy, customer-centric team, you will use Microsoft Office tools to prepare reports, manage tasks and support invoicing for service engineers.