Service & Scheduling Coordinator

I12 Trane (Ireland) Limited; Dublin; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Pension

Healthcare

Life insurance

Wellbeing platforms

Induction program

Job summary

Trane Technologies in Ireland is hiring a Customer Service Coordinator to deliver exceptional service and support. The role focuses on scheduling technicians’ workloads for PPMs, breakdowns, warranty work, rentals and commissioning, while maintaining strong customer relationships to improve productivity and the overall experience.

The successful candidate will work closely with Service, Sales and Operations, ensuring timely invoicing and clear communication.

Qualifications

• Proven experience in a customer care or service support role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills, with the ability to motivate technicians.
• Effective communication skills and ability to share updates clearly.
• Knowledge of processing invoices and purchase orders within authority limits.
• Analytical thinking and problem-solving abilities.
• Proficiency in customer service software and MS Office Suite.

Responsibilities

• Schedule technician work for Planned Preventative Maintenance, breakdowns, warranty, rental and commissioning workloads.
• Build and maintain strong relationships with customers as a trusted point of contact.
• Collaborate with Service, Sales and Operations to share key customer insights.
• Ensure invoices are processed timely within approved limits.
• Generate regular reports on completed invoiced work orders.
• Support service technicians and ensure adequate coverage across regional service desk at peak times.
• Communicate updates to supervisors, technicians and customers to drive continuous improvement.

Skills

Customer service

Interpersonal skills

Communication

Motivating technicians

Analytical thinking

Tools

MS Office Suite

Inspire systems

Job description

Trane Technologies in Ireland is hiring a Customer Service Coordinator to deliver exceptional service and support. The role focuses on scheduling technicians’ workloads for PPMs, breakdowns, warranty work, rentals and commissioning, while maintaining strong customer relationships to improve productivity and the overall experience.

The successful candidate will work closely with Service, Sales and Operations, ensuring timely invoicing and clear communication.