Field Operations Leader (Hybrid) – Inspire Teams & Drive Safety

Bord Gáis Energy; Cork; Híbrido; EUR 70 000 - 90 000; Tempo integral

Resumo da oferta

Bord Gáis Energy in Ireland seeks a Field Operations Area Manager to lead a diverse technically skilled team while prioritising safety, quality and customer satisfaction. You will drive service excellence, manage rosters, and deliver KPIs across a hybrid Dublin/Cork operation with flexible hours.

You will oversee people development, engage with unions, and steer large transformation projects to support growth and net-zero ambitions while maintaining cost discipline.

Qualificações

• Knowledge and understanding of good safety practice and duty of care requirements.
• Ability to lead, communicate, motivate, and engage people to deliver objectives.
• Skilful in problem solving to achieve short-term goals and longer-term plans.
• Understand operational levers that drive great customer outcomes and business results.
• Comfortable analysing data to identify root causes and plan improvements.
• Understand data protection and information security requirements.
• Stakeholder management across diverse groups under time pressure.
• Change enablement to champion change and lead through fast paced shifts.
• Aware of Bord Gáis Energy and Centrica commercial aims and regulations.

Responsabilidades

• Drive a service excellence culture with fair, well-informed customer treatment.
• Ensure safety compliance for your people and customers.
• Create an inclusive environment where teams are engaged and perform.
• Lead people management and coaching to empower high-quality service delivery.
• Grow customer base and product holdings in line with growth and Net Zero goals.
• Foster relationships with trade unions to find collaborative solutions.
• Lead large-scale transformation projects, including delivery and implementation.
• Maximise availability by optimising rosters, schedules, and out-of-hours work.
• Participate in out-of-hours duty manager network and succession planning.
• Control costs to deliver efficient outcomes for customers and teams.

Conhecimentos

Leadership

People management

Communication

Problem solving

Data analysis

Change management

Stakeholder management

Safety awareness

Team development

Diversity & inclusion

Descrição da oferta de emprego

Bord Gáis Energy in Ireland seeks a Field Operations Area Manager to lead a diverse technically skilled team while prioritising safety, quality and customer satisfaction. You will drive service excellence, manage rosters, and deliver KPIs across a hybrid Dublin/Cork operation with flexible hours.

You will oversee people development, engage with unions, and steer large transformation projects to support growth and net-zero ambitions while maintaining cost discipline.