Field Operations Area Manager

Bord Gáis Energy Limited; Dublin; Hybrid; EUR 70,000 - 95,000; Full time

Job summary

Bord Gáis Energy in Ireland is seeking a Field Operations Area Manager to lead frontline teams across Dublin or Cork with hybrid working options. The role involves delivering safe, high-quality customer service and driving transformation initiatives while balancing commercial goals and regulatory compliance.

The position requires strong leadership, data-driven decision making, and collaboration with unions and stakeholders to grow our customer base in line with Net Zero ambitions.

Qualifications

• Knowledge of safety practices and duty of care requirements
• Ability to lead, motivate and engage people to deliver their objectives
• Strong problem solving to achieve short-term goals and prevent repeated failures
• Understanding of operational levers that drive customer outcomes and business results
• Comfortable analyzing data to identify root causes and plan actions
• Understands data protection and information security requirements
• Stakeholder management across diverse groups under time pressure
• Change enablement to champion change in fast-paced environments
• Aware of Bord Gáis Energy and Centrica objectives
• Familiar with Building regs, RGI, SEAI, and FGas regulations

Responsibilities

• Drive a service excellence culture where customers are treated fairly and properly informed
• Keep yourself, people, and customers safe; enforce health & safety rules and monitor safety compliance
• Create an environment of diverse culture and inclusion where your team thrives and is highly engaged
• All aspects of people management as well as coaching your team to empower them to deliver high quality customer service with autonomy
• Understand local customer demographics and grow customer base in line with growth agenda and Net Zero ambitions
• Foster good working relationships, including with trade union partners to find collaborative solutions
• Lead your team through large scale transformation projects, including delivery and implementation
• Maximise availability for customers by optimising rosters and out of hours work schedules
• Participate in the out of hours duty manager network
• Invest in personal and team development to create succession plans and continuous improvement

Skills

Leadership

Safety management

People management

Data analysis

Stakeholder management

Change management

Communication

Problem solving

Literacy

Numerical ability

Regulatory knowledge

Job description

Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team: We’re the pride of Ireland. Bord Gáis Energy have been powering the nation’s homes and businesses for almost 40 years. But now, we’re so much more than just gas and electric. Through our unique combination of household heroes and energy assets, we’re at the heart of the energy transition in Ireland, strengthening the country’s energy security and helping customers get ready for a net zero future.

Field Operations Area Manager

Location: Dublin or Cork | Hybrid working

Permanent

This role covers Monday to Saturday between 8am-4pm, however due to business requirements, this will require flexibility.

Key Responsibilities

• Drive a service excellence culture where customers are treated fairly and properly informed.
• Keep yourself, people, and customers safe; enforce health & safety rules and monitor safety compliance for your people and customers.
• Create an environment of diverse culture and inclusion where your team thrive and are highly engaged.
• All aspects of people management aswel as coaching your team to empower them to deliver high quality customer service with the autonomy to make sound decisions.
• Understand local customer demographics, working to grow customer base & product holdings in line with the growth agenda for the organisation and ambitions to Net Zero.
• Foster good working relationships, including working with our trade union partners to find collaborative solutions.
• Lead your team through large scale transformation projects, including delivery and implementation.
• Maximise availability for customers by optimising rosters, changes in working patterns and out of hours work schedules.
• Participate in the out of hours duty manager network.
• Invest in yours and your team’s personal development to create a robust succession plan and continuous improvement.
• Manage costs incurred in the running your business/ business unit to ensure an efficient outcome for your customers whilst delivering your team’s contribution.

Knowledge, Skills & Experience

• Knowledge and understanding of good safety practice and duty of care requirements
• Ability to lead, communicate, motivate, and engage people to deliver their individual and team objectives
• Skilful in problem solving to achieve short-term goal and establishing longer-term approaches to avoid repeat failure demand
• Understanding of the operational levers which drive great customer outcomes and business results
• Comfortable analysing data to seek out route cause(s) and create plans to resolve
• Understands data protection and information security requirements
• Stakeholder management of a wide range of stakeholders often in time pressured situation
• Change enablement- the ability to champion change, remain resilient, adapt, and lead through fast paced change
• Aware of the commercial aims and objectives of Bord Gáis Energy and Centrica
• Understand and adhere to relevant governing body requirements and regulations. E.g. Building regs, RGI, SEAI, & FGas
• Good literacy and numerical ability
• This role is a non-technical leader of technical people, technical appreciation is required and is provided through a robust induction, no previous technical experience is necessary

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

We’re a family of brands revolutionising how we power the planet. When it comes to energy, no one does it like us.

We make it, store it, move it, sell it and mend it.

We’re made up of 12 different businesses, but united by our purpose as Centrica.

We’re energisers.

Our journey to a greener, fairer future is powered by individuals like you. Through innovative green products, intelligent energy solutions and developing smarter ways to use and save energy, we’re not just part of the energy transition, we’re leading it.

Our commitment goes beyond sustainability. Together we’re bringing our collective energies to create positive change in our local communities.

We’re looking for people to add to our culture – not fit in with it. We're building a community where you can be unapologetically you, where differences are celebrated, and where everyone can belong.

Real inclusivity also means supporting the different realities our people face. That’s why we have the UK’s best Carers Policy and are continually building our approach to flexibility and wellbeing.

Of course, we love having fun too. We’re a people place after all.