Field Operations Leader: Net Zero Service & Growth (Hybrid)

Bord Gáis Energy Limited; Dublin; Hybrid; EUR 70,000 - 95,000; Full time

Job summary

Bord Gáis Energy in Ireland is seeking a Field Operations Area Manager to lead frontline teams across Dublin or Cork with hybrid working options. The role involves delivering safe, high-quality customer service and driving transformation initiatives while balancing commercial goals and regulatory compliance.

The position requires strong leadership, data-driven decision making, and collaboration with unions and stakeholders to grow our customer base in line with Net Zero ambitions.

Qualifications

• Knowledge of safety practices and duty of care requirements
• Ability to lead, motivate and engage people to deliver their objectives
• Strong problem solving to achieve short-term goals and prevent repeated failures
• Understanding of operational levers that drive customer outcomes and business results
• Comfortable analyzing data to identify root causes and plan actions
• Understands data protection and information security requirements
• Stakeholder management across diverse groups under time pressure
• Change enablement to champion change in fast-paced environments
• Aware of Bord Gáis Energy and Centrica objectives
• Familiar with Building regs, RGI, SEAI, and FGas regulations

Responsibilities

• Drive a service excellence culture where customers are treated fairly and properly informed
• Keep yourself, people, and customers safe; enforce health & safety rules and monitor safety compliance
• Create an environment of diverse culture and inclusion where your team thrives and is highly engaged
• All aspects of people management as well as coaching your team to empower them to deliver high quality customer service with autonomy
• Understand local customer demographics and grow customer base in line with growth agenda and Net Zero ambitions
• Foster good working relationships, including with trade union partners to find collaborative solutions
• Lead your team through large scale transformation projects, including delivery and implementation
• Maximise availability for customers by optimising rosters and out of hours work schedules
• Participate in the out of hours duty manager network
• Invest in personal and team development to create succession plans and continuous improvement

Skills

Leadership

Safety management

People management

Data analysis

Stakeholder management

Change management

Communication

Problem solving

Literacy

Numerical ability

Regulatory knowledge

Job description

Bord Gáis Energy in Ireland is seeking a Field Operations Area Manager to lead frontline teams across Dublin or Cork with hybrid working options. The role involves delivering safe, high-quality customer service and driving transformation initiatives while balancing commercial goals and regulatory compliance.

The position requires strong leadership, data-driven decision making, and collaboration with unions and stakeholders to grow our customer base in line with Net Zero ambitions.