Field Operations Area Manager

Bord Gáis Energy; Cork; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

Bord Gáis Energy in Ireland seeks a Field Operations Area Manager to lead a diverse technically skilled team while prioritising safety, quality and customer satisfaction. You will drive service excellence, manage rosters, and deliver KPIs across a hybrid Dublin/Cork operation with flexible hours.

You will oversee people development, engage with unions, and steer large transformation projects to support growth and net-zero ambitions while maintaining cost discipline.

Qualifications

• Knowledge and understanding of good safety practice and duty of care requirements.
• Ability to lead, communicate, motivate, and engage people to deliver objectives.
• Skilful in problem solving to achieve short-term goals and longer-term plans.
• Understand operational levers that drive great customer outcomes and business results.
• Comfortable analysing data to identify root causes and plan improvements.
• Understand data protection and information security requirements.
• Stakeholder management across diverse groups under time pressure.
• Change enablement to champion change and lead through fast paced shifts.
• Aware of Bord Gáis Energy and Centrica commercial aims and regulations.

Responsibilities

• Drive a service excellence culture with fair, well-informed customer treatment.
• Ensure safety compliance for your people and customers.
• Create an inclusive environment where teams are engaged and perform.
• Lead people management and coaching to empower high-quality service delivery.
• Grow customer base and product holdings in line with growth and Net Zero goals.
• Foster relationships with trade unions to find collaborative solutions.
• Lead large-scale transformation projects, including delivery and implementation.
• Maximise availability by optimising rosters, schedules, and out-of-hours work.
• Participate in out-of-hours duty manager network and succession planning.
• Control costs to deliver efficient outcomes for customers and teams.

Skills

Leadership

People management

Communication

Problem solving

Data analysis

Change management

Stakeholder management

Safety awareness

Team development

Diversity & inclusion

Job description

Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We’re energisers. One team of 21,000 colleagues that energises a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently – we do it all. We make it, store it, move it, sell it, and mend it.

About your team: We’re the pride of Ireland. Bord Gáis Energy has been powering the nation’s homes and businesses for almost 40 years. But now, we’re so much more than just gas and electric. Through our unique combination of household heroes and energy assets, we’re at the heart of the energy transition in Ireland, strengthening the country’s energy security and helping customers get ready for a net zero future.

Field Operations Area Manager

Location: Dublin or Cork | Hybrid working

Contract: Permanent

This role covers Monday to Saturday between 8am-4pm, however due to business requirements, this will require flexibility.

The Job The role of a Field Area Manager is to lead, inspire, engage, and develop a diverse technically skilled team to deliver the highest standards of customer satisfaction, quality, efficiency, and safety, in order to achieve business targets. Through the engagement and leadership of your team you will achieve a superior level of customer service and in doing you will deliver the operational KPIs within the balanced scorecard of Colleague, Customer and Cash. This role is a non-technical leader of technical people, technical appreciation is required and is provided through a robust induction, no previous technical experience is necessary.

• Drive a service excellence culture where customers are treated fairly and properly informed.
• Keep yourself, people, and customers safe; enforce health & safety rules and monitor safety compliance for your people and customers
• Create an environment of diverse culture and inclusion where your team thrive and are highly engaged
• All aspects of people management aswel as coaching your team to empower them to deliver high quality customer service with the autonomy to make sound decisions
• Understand local customer demographics, working to grow customer base & product holdings in line with the growth agenda for the organisation and ambitions to Net Zero
• Foster good working relationships, including working with our trade union partners to find collaborative solutions
• Lead your team through large scale transformation projects, including delivery and implementation
• Maximise availability for customers by optimising rosters, changes in working patterns and out of hours work schedules.
• Participate in the out of hours duty manager network
• Invest in yours and your team’s personal development to create a robust succession plan and continuous improvement
• Manage costs incurred in the running your business/ business unit to ensure an efficient outcome for your customers whilst delivering your team’s contribution.

• Knowledge and understanding of good safety practice and duty of care requirements
• Ability to lead, communicate, motivate, and engage people to deliver their individual and team objectives
• Skilful in problem solving to achieve short-term goal and establishing longer‑term approaches to avoid repeat failure demand
• Understanding of the operational levers which drive great customer outcomes and business results
• Comfortable analysing data to seek out route cause(s) and create plans to resolve
• Understand data protection and information security requirements
• Stakeholder management of a wide range of stakeholders often in time pressured situation
• Change enablement- the ability to champion change, remain resilient, adapt, and lead through fast paced change
• Aware of the commercial aims and objectives of Bord Gáis Energy and Centrica
• Understand and adhere to relevant governing body requirements and regulations. E.g. Building regs, RGI, SEAI, & FGas Good literacy and numerical ability
• This role is a non-technical leader of technical people, technical appreciation is required and is provided through a robust induction, no previous technical experience is necessary

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.