Field Operations Area Manager | Lead Teams & Safety

Bord Gáis Energy; Dublin; Híbrido; EUR 70 000 - 90 000; Tempo integral

Resumo da oferta

Bord Gáis Energy is hiring a Field Operations Area Manager in Ireland, with location in Dublin or Cork and a hybrid working model. The role leads a diverse, technically skilled team to achieve customer satisfaction, safety, and business targets, while balancing field operations and transformation initiatives.

The position involves people management, coaching, and collaboration with unions, with a focus on growth, governance, and net-zero readiness.

Qualificações

• Experience leading diverse, technically skilled teams.
• Ability to coach and develop staff to deliver high-quality customer service.

Responsabilidades

• Drive a service excellence culture where customers are treated fairly and properly informed
• Keep yourself, people, and customers safe; enforce health & safety rules and monitor safety compliance for your people and customers
• Create an environment of diverse culture and inclusion where your team thrive and are highly engaged
• All aspects of people management as well as coaching your team to empower them to deliver high quality customer service with the autonomy to make sound decisions
• Understand local customer demographics, working to grow customer base & product holdings in line with growth agenda
• Foster good working relationships, including working with our trade union partners to find collaborative solutions
• Lead your team through large scale transformation projects, including delivery and implementation
• Maximise availability for customers by optimising rosters, changes in working patterns and out of hours work schedules
• Participate in the out of hours duty manager network
• Invest in yours and your team’s personal development to create a robust succession plan and continuous improvement
• Manage costs incurred in the running your business/ business unit to ensure an efficient outcome for your customers whilst delivering your team’s contribution

Conhecimentos

Leadership

People management

Safety leadership

Data analysis

Stakeholder management

Descrição da oferta de emprego

Bord Gáis Energy is hiring a Field Operations Area Manager in Ireland, with location in Dublin or Cork and a hybrid working model. The role leads a diverse, technically skilled team to achieve customer satisfaction, safety, and business targets, while balancing field operations and transformation initiatives.

The position involves people management, coaching, and collaboration with unions, with a focus on growth, governance, and net-zero readiness.