Smart Metering Team Manager - Field Operations

Circet

Dublin

On-site

EUR 70,000 - 90,000

Full time

5 days ago

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Benefits offered by this job

Competitive salary and benefits

Annual leave

Pension contributions

Life assurance

Employee Assistance Programme

Career development opportunities

Job summary

Circet Ireland & UK is hiring a Team Manager for the Smart Metering contract to lead field operations across Dublin and Leinster. You will manage field teams and delivery partners to hit installation, exchange and service targets while maintaining safety and customer experience standards.

As the operational lead for the region, you will collaborate with planning, logistics, HR and finance to plan work, monitor performance and drive continuous improvement in efficiency, cost control and service

Qualifications

Previous experience managing field-based operational teams within Smart Metering, energy, utilities, infrastructure or a comparable regulated environment.
Demonstrable experience delivering against contractual KPIs, service levels, productivity, quality and customer experience measures.
Strong working knowledge of health and safety responsibilities associated with field operations and work in customers’ premises.
Experience managing employee performance, development, engagement, attendance and employee relations matters.
Ability to analyse operational data, identify root causes and implement practical recovery actions.

Responsibilities

Lead, motivate and develop field teams to achieve operational and customer service objectives.
Set clear expectations and review individual and team performance through regular one-to-ones, field visits, team briefings and performance reviews.
Build a positive, inclusive and accountable culture that promotes teamwork, ownership and respectful customer interactions.
Identify technical, safety and behavioural development needs and work with Training and HSEQT teams to maintain competence and authorisation requirements.
Manage attendance, conduct, capability, grievance and disciplinary matters in line with company procedures and with support from HR.
Support workforce planning, recruitment, onboarding, succession planning and retention across the regional operation.
Lead a positive safety culture and ensure all work is completed in accordance with company HSEQT requirements, risk assessments, method statements and client rules.
Confirm that operatives hold the correct competence, authorisations and training for the work assigned to them and that records remain current.
Complete and support field audits, safety inspections, quality checks and incident investigations, ensuring corrective actions are closed within agreed timescales.
Monitor technical quality, installation standards, test results, photographic evidence and job records to ensure work is right first time and auditable.
Ensure defects, unsafe conditions, near misses, incidents and customer vulnerabilities are identified, reported, escalated and managed appropriately.
Maintain compliance with data protection, customer privacy, asset security and company policies when handling customer and metering information.
Act as a key operational contact for client representatives and maintain constructive relationships through clear communication, accurate reporting and effective issue resolution.
Champion a customer-focused approach, including clear appointment communication, respectful conduct in customers’ homes and appropriate support for vulnerable customers.
Manage escalated complaints and service failures through to resolution, identifying root causes and preventing recurrence.
Collaborate with Planning, Scheduling, Training, Fleet, Stores, HSEQT, HR, Finance and Commercial teams to remove delivery barriers and improve operational performance.
Monitor regional performance using operational dashboards and KPIs, including completed jobs, productivity, right-first-time performance, aborts, revisits, quality, safety and customer outcomes.
Deliver performance in line with budget, productivity assumptions and contractual requirements, with effective control of overtime, travel, materials, rework and other operational costs.
Produce clear performance updates, forecasts, recovery plans and root-cause analysis for operational and client reviews.
Identify and implement improvements to resource deployment, scheduling, field processes, digital systems and customer journeys.
Support mobilisation, change initiatives, new technology deployment and operational transformation within the Smart Metering programme.