Field IT Support Specialist - Live Events (Onsite)

livenation; Dublin; On-site; EUR 28,000 - 36,000; Full time

Job summary

Live Nation Entertainment's Ticketmaster UK/IRE – Enterprise Support division is recruiting for a Junior Technology Support role in Dublin. The team delivers technical support and installations for a wide range of products across live events and venues, both onsite and remotely.

The role focuses on installing and supporting Ticketmaster software and hardware, network devices, and keeping systems up to date.

Qualifications

• A willingness or keen interest or knowledge of Microsoft, and mobile device applications.
• An interest in learning wired and wireless networking technologies and products
• Eager to expand knowledge within the entertainment business and its requirements to meet our client’s needs, be committed to your development within the Junior support role.

Responsibilities

• Installation and support of Ticketmaster proprietary software and hardware e.g. Ticket printers, Handheld Devices and Point of Sale
• Installation of software, firmware to ensure devices are up to date
• Installing and supporting network devices including Wireless Access Points, Switches, Bridges etc
• Upgrading and replacing hardware and software as and when required
• Configuring and testing of the above said hardware and software
• Diagnosing and remediation of issues and problems both remotely and on-site
• Raising incidents and updating incident management software
• Tracking Assets and updating asset management software
• Minimise incidents and service distribution by providing proactive support and maintenance
• Coordinating and liaising with clients prior to attendance and installations
• Working with third party providers and contractors often in a lead capacity
• Provide on-site end user training and demonstration of Ticketmaster products
• Updating and maintaining technical and operational documentation
• Communicating and collaborating with multiple teams and clients
• Following best practices and procedures ensuring standards are maintained
• Maintain an understanding of all TM and LN products usage and functionality

Job description

Live Nation Entertainment's Ticketmaster UK/IRE – Enterprise Support division is recruiting for a Junior Technology Support role in Dublin. The team delivers technical support and installations for a wide range of products across live events and venues, both onsite and remotely.

The role focuses on installing and supporting Ticketmaster software and hardware, network devices, and keeping systems up to date.