Field IT Support for Live Events (Onsite - Dublin)

Live Nation Entertainment Inc; Dublin; Presencial; EUR 32 000 - 42 000; Tempo integral

Resumo da oferta

Live Nation Entertainment is seeking a Junior Field IT Support in Dublin to install and support Ticketmaster software and hardware, including printers and handheld devices, and to configure and test network equipment. You will work onsite and remotely, liaising with clients and vendors in a fast-paced live events environment.

You should be technically curious with a baseline knowledge of Microsoft products, and an eagerness to expand networking skills and industry knowledge while developing

Qualificações

• Willingness or keen interest or knowledge of Microsoft, and mobile device applications.
• An interest in learning wired and wireless networking technologies and products
• Eager to expand knowledge within the entertainment business and its requirements to meet our client’s needs, be committed to your development within the Junior support role.

Responsabilidades

• Installation and support of Ticketmaster proprietary software and hardware e.g. Ticket printers, Handheld Devices and Point of Sale
• Installation of software, firmware to ensure devices are up to date
• Installing and supporting network devices including Wireless Access Points, Switches, Bridges etc
• Upgrading and replacing hardware and software as and when required
• Configuring and testing of the above said hardware and software
• Diagnosing and remediation of issues and problems both remotely and on-site
• Raising incidents and updating incident management software
• Tracking Assets and updating asset management software
• Minimise incidents and service distribution by providing proactive support and maintenance
• Coordinating and liaising with clients prior to attendance and installations
• Working with third party providers and contractors often in a lead capacity
• Provide on-site end user training and demonstration of Ticketmaster products
• Updating and maintaining technical and operational documentation
• Communicating and collaborating with multiple teams and clients
• Following best practices and procedures ensuring standards are maintainedMaintain an understanding of all TM and LN products usage and functionality

Conhecimentos

Microsoft familiarity

Mobile devices

Fluent English

Willingness to travel

Driving licence

Descrição da oferta de emprego

Live Nation Entertainment is seeking a Junior Field IT Support in Dublin to install and support Ticketmaster software and hardware, including printers and handheld devices, and to configure and test network equipment. You will work onsite and remotely, liaising with clients and vendors in a fast-paced live events environment.

You should be technically curious with a baseline knowledge of Microsoft products, and an eagerness to expand networking skills and industry knowledge while developing