Field Engineer – Contract

Vantage; Dublin; On-site; EUR 111,000 - 148,000; Full time

Job summary

Vantage Resources is seeking a Lead Field Engineer to join a public sector client in Dublin. The role is on-site five days a week with hybrid elements and requires strong end-user computing expertise.

You will diagnose and resolve complex 2nd line ICT incidents, provide deskside and remote support, manage Microsoft 365 and device management, and coordinate with 3rd line teams while maintaining accurate documentation and asset records.

Qualifications

• Experience with end-user computing environments: desktops, Windows OS, Microsoft 365, mobile devices and peripherals.
• Experience supporting Intune, Autopilot, AD, Windows 11, device lifecycle management, and hybrid work environments.
• Hands-on deskside, field engineering and end-user support service delivery.
• Proven experience supporting Windows 10/11 operating systems.
• Strong knowledge of Active Directory and account administration.
• Experience with Cisco VoIP technologies: CUCM and Cisco Jabber.
• Strong analytical and troubleshooting skills to identify root causes quickly.

Responsibilities

• Accept, diagnose, troubleshoot and resolve complex 2nd Line ICT incidents.
• Provide deskside, remote and field-based end-user support.
• Support and troubleshoot Microsoft 365 applications.
• Escalate and coordinate incidents with 3rd line teams.
• Assist with asset management and configuration records.
• Support hybrid and remote workers with remote troubleshooting and cloud device management.
• Maintain detailed ticket updates and resolutions.
• Produce and maintain technical documentation.

Skills

End-user computing experience

Windows operating systems

Microsoft 365 applications

Hybrid/remote support

Deskside/field engineering

Active Directory

Cisco VoIP (CUCM/Jabber)

Tools

Microsoft Intune

Windows Autopilot

Active Directory

CUCM

Cisco Jabber

Job description

Don’t miss out on this great opportunity to work with a public sector client in Dublin / 5 days per week onsite

Lead Field Engineer Role and Responsibilities:

What’s involved:

• Accept, diagnose, troubleshoot and resolve complex 2nd Line ICT incidents
• Provide deskside, remote and field-based support for end-user devices
• Support and troubleshoot Microsoft package
• Escalate and coordinate incidents with 3rd line support teams
• Support endpoint compliance, security remediation and conditional access issues in line with departmental security policies and standards.
• Assist with asset management, inventory verification and maintaining accurate configuration records across the supported estate
• Support hybrid and remote workers through effective remote troubleshooting and cloud-based device management techniques.
• Maintain detailed and accurate ticket updates, ensuring incidents and resolution
• Produce and maintain technical documentation

What you need:

• Experience end-user computing environments, including desktop and laptop hardware, Windows operating systems, Microsoft 365 applications, mobile devices, printers, peripherals, telephony, and collaboration technologies
• Experience supporting both traditional and modem workplace technologies, including Microsoft Intune, Windows Autopilot, Active Directory, Windows IO and Windows 11, device lifecycle management, and remote support within hybrid working environments
• Hands-on experience delivering deskside support, field engineering, and end-user support services
• Proven experience supporting Microsoft Windows IO and Windows 11 operating systems
• Strong working knowledge of Active Directory and account admin
• Experience providing support for Cisco VoIP telephony technologies, including Cisco Unified Communications Manager (CUCM), Cisco Jabber and telephony device deployments.
• Strong analytical and troubleshooting skills with the ability to rapidly assess issues, identify root causes and implement effective solutions.

What’s on offer:

• Daily rate flexible
• Hybrid, contract position

Vantage Resources is an equal opportunity employer. All qualified applicants will receive equal consideration for engagement and/or employment. An inclusive and diverse workforce is an essential part of the development of our organisation’s culture which we believe enhances both our working environment and the service we provide to our customers.