ICT Field Service Engineer

MCS Group | Your Specialist Recruitment Consultancy; Louth; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Private healthcare

Flexible working arrangements

Employer pension contribution

Exercise membership reimbursement

25 days' annual leave

Regular team events

Job summary

MCS Group | Your Specialist Recruitment Consultancy has an opening for an ICT Field Service Engineer in Co Louth, Ireland. You will provide remote and onsite IT support, maintaining secure environments while supporting customer projects and infrastructure improvements.

The role suits an experienced engineer who enjoys direct customer interaction, troubleshooting varied technologies and delivering reliable, secure IT services across environments. A full, clean driving licence is required.

Qualifications

• Two+ years in ICT support, infrastructure or engineering.
• Experience with Windows Server and Windows Desktop environments.
• Experience administering Microsoft 365 and Exchange Online.
• Good networking knowledge: TCP/IP, VLANs, routing, firewalls, VPNs.

Responsibilities

• Provide remote and onsite support across customer infrastructure, networks, servers and Microsoft 365 environments.
• Take ownership of technical issues from diagnosis to resolution.
• Install, configure and maintain servers, virtual environments, network equipment and related infrastructure.
• Support backup, disaster recovery and business continuity solutions.
• Monitor systems and perform proactive maintenance; suggest improvements.
• Assist with upgrades, migrations and customer projects.
• Maintain accurate technical documentation and customer records.

Skills

Windows Server

Microsoft 365

Networking basics

Active Directory DNS DHCP

Troubleshooting

Customer-focused communication

Driving licence

Tools

Microsoft 365

Exchange Online

VMware

Hyper-V

Azure

Job description

ICT Field Service Engineer

Location: Co Louth, Ireland
Travel: Regular travel to customer sites required

An established software company is looking for an ICT Field Service Engineer to join its customer support and infrastructure team. You'll provide remote and onsite technical support, help deliver customer projects and maintain reliable, secure IT environments.

This role will suit an experienced support or infrastructure engineer who enjoys troubleshooting, working directly with customers and supporting a varied range of technologies.

What you'll do

• Provide remote and onsite support across customer infrastructure, networks, servers and Microsoft 365 environments.
• Take ownership of technical issues, from diagnosis through to resolution.
• Install, configure and maintain servers, virtual environments, networking equipment and related infrastructure.
• Support backup, disaster recovery and business continuity solutions.
• Monitor systems, carry out proactive maintenance and recommend improvements.
• Assist with infrastructure upgrades, migrations and customer projects.
• Keep technical documentation and customer records accurate and up to date.
• Work with customers, colleagues and vendors to deliver a reliable support service.
• Apply security best practices, including patching, access controls, MFA and endpoint protection.

What you'll bring

• At least two years' experience in an ICT support, infrastructure or engineering role.
• Strong knowledge of Windows Desktop and Windows Server environments.
• Experience administering Microsoft 365 and Exchange Online.
• A good understanding of networking, including TCP/IP, VLANs, routing, firewalls and VPNs.
• Experience with Active Directory, DNS and DHCP.
• Familiarity with virtualisation and backup technologies.
• Strong troubleshooting skills and a practical approach to problem-solving.
• Clear communication skills and a customer-focused approach.
• The ability to work independently and manage competing priorities.
• A full, clean driving licence.

Experience with Azure, Hyper-V or VMware, backup and recovery platforms, endpoint or email security, network monitoring, firewalls, VPNs, scripting or cybersecurity would be an advantage.

About the company

Our client develops business software used by more than 2,500 businesses worldwide. The company has been innovating since 1992 and is continuing to invest in cloud-based software solutions. It offers a collaborative working environment with opportunities to develop professionally.

What's on offer

• Private healthcare
• Flexible working arrangements
• Employer pension contribution
• Exercise membership reimbursement
• 25 days' annual leave, plus bank holidays
• Regular team events and an employee engagement programme

If you have a full, clean driving licence and enjoy solving technical problems in a customer-facing role, we'd like to hear from you.

We are committed to providing reasonable accommodation to individuals with disabilities throughout the recruitment process. Please let us know if you require any adjustments