Facilities & Workplace Services Attendant

Apleona UK; Dublin; On-site; EUR 28,000 - 32,000; Full time

Job summary

Apleona Ireland is recruiting for a Service Attendant to join our facilities team at our site in Dublin 2. Working pattern: Monday to Friday, 39 hours per week, providing day-to-day facilities support to maintain a clean, safe, and well-organised workplace.

You will take ownership of tasks, assist with contractors, handle helpdesk requests within SLAs, help with AV/IT setup, and contribute to reporting and continuous service improvements while working in a collaborative team environment.

Qualifications

• Previous experience in facilities, workplace support, or a similar role is preferred.
• Strong organisational and time management skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Basic knowledge of health & safety practices.
• Familiarity with AV/IT equipment is an advantage.
• Proactive mindset with strong problem-solving abilities.
• Flexible and adaptable in a dynamic environment.

Responsibilities

• Take ownership of day-to-day facilities tasks and ensure completion to a high standard.
• Proactively identify and elevate opportunities to improve service delivery.
• Carry out regular floor walks to maintain workplace standards and identify issues early.
• Maintain high standards of cleanliness, organisation, and presentation across all areas.
• Support coordination of contractors onsite, ensuring compliance with site procedures and health & safety requirements.
• Ensure all helpdesk requests are responded to within agreed service levels (SLAs).
• Keep stakeholders informed on the progress and resolution of requests.
• Ensure meeting rooms are fully set up, functional, and reset to a high standard after use.
• Provide basic AV/IT support for meetings where required and elevate issues as needed.
• Actively contribute to a safe working environment by following and promoting health & safety practices.
• Ensure accurate and timely completion of all reports, checklists, and documentation.
• Highlight recurring issues, risks, or trends through reporting.
• Demonstrate a proactive and solutions-focused approach to problem solving.
• Build positive working relationships with clients, staff, and contractors.
• Contribute to a positive team environment and support colleagues when required.

Skills

Organisation

Time management

Communication

Customer service

Independent worker

Team player

Tools

AV/IT equipment

Job description

Apleona Ireland is recruiting for a Service Attendant to join our facilities team at our site in Dublin 2. Working pattern: Monday to Friday, 39 hours per week, providing day-to-day facilities support to maintain a clean, safe, and well-organised workplace.

You will take ownership of tasks, assist with contractors, handle helpdesk requests within SLAs, help with AV/IT setup, and contribute to reporting and continuous service improvements while working in a collaborative team environment.