Facilities Helpdesk Specialist

Sodexo Ireland; Dublin; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Wellbeing platform access

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan

Learning and development tools

Bike to Work Scheme

Job summary

Sodexo Ireland is seeking an administrator with strong MS Office skills to join the facilities helpdesk team in Ireland. You will log and manage requests via the CMMS, coordinate with on-site teams and support monthly reporting and purchasing activities.

Essential experience includes administration, customer service and proactive problem solving, with the ability to prioritise in a fast-paced environment. A range of wellbeing and employee benefits are offered.

Qualifications

• Experience in administration, customer service or similar helpdesk role.
• Strong MS Office skills, especially Excel, Word and Outlook.
• Excellent communication, organisational and problem-solving abilities.
• Experience with bookkeeping, accounts processing or reporting is desirable.
• Attention to detail and ability to prioritise in a fast-paced environment.
• Proactive, self-motivated and professional approach.

Responsibilities

• Act as the first point of contact for facilities helpdesk queries using the CMMS system.
• Liaise with on-site FM teams, caretakers and cleaning staff to resolve issues timely.
• Monitor work orders and ensure KPIs and SLAs are met.
• Analyse reports, track requests and support monthly reporting.
• Assist with invoicing, payroll, accounts admin and purchase orders.
• Manage supplier queries and support contract administration, audits and meetings.
• Provide general administrative and office support as required.

Skills

Administration

Communications

Computer Literacy

Customer Service

Problem Solving

Teamwork

Time Management

Working on own Initiative

Education

No Qualification

Tools

Excel

Word

Outlook

Job description

Sodexo Ireland is seeking an administrator with strong MS Office skills to join the facilities helpdesk team in Ireland. You will log and manage requests via the CMMS, coordinate with on-site teams and support monthly reporting and purchasing activities.

Essential experience includes administration, customer service and proactive problem solving, with the ability to prioritise in a fast-paced environment. A range of wellbeing and employee benefits are offered.