Facilities Helpdesk Pro: Admin & Coordination (Dublin)

Sodexo; Dublin; Hybrid; EUR 32,000 - 40,000; Full time

Benefits offered by this job

Unlimited wellbeing platform access

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan

Career development tools

Bike to Work Scheme

Enhanced benefits and leave policies

Job summary

Sodexo is seeking a proactive Helpdesk Administrator to join the Administration team at TU Grangegorman, Dublin. The role supports facilities management services and acts as the first contact for helpdesk queries, coordinating requests and ensuring timely resolution in line with contractual requirements.

Key duties include logging requests in the CMMS, liaising with on-site teams, monitoring KPIs, supporting monthly reporting, and assisting with invoicing and accounts administration.

Qualifications

• Previous experience in administration, customer service, or a similar helpdesk role.
• Strong Microsoft Office skills, particularly Excel, Word, and Outlook.
• Excellent communication, organisational, and problem‑solving skills.
• Experience with bookkeeping, accounts processing, and reporting.

Responsibilities

• Act as the first point of contact for facilities helpdesk queries, logging and managing requests through the CMMS system.
• Liaise with on‑site FM teams, caretakers, and cleaning staff to ensure timely resolution of issues.
• Monitor work orders and ensure compliance with contractual KPIs and SLAs.
• Analyse reports, track outstanding requests, and support monthly reporting.
• Assist with invoicing, payroll, accounts administration, and purchase orders.
• Manage supplier queries and support contract administration, audits, and meetings.
• Provide general administrative and office support as required.

Skills

MS Office proficiency

Excel

Word

Outlook

Communication

Organisation

Problem solving

Bookkeeping

Tools

CMMS

Job description

Sodexo is seeking a proactive Helpdesk Administrator to join the Administration team at TU Grangegorman, Dublin. The role supports facilities management services and acts as the first contact for helpdesk queries, coordinating requests and ensuring timely resolution in line with contractual requirements.

Key duties include logging requests in the CMMS, liaising with on-site teams, monitoring KPIs, supporting monthly reporting, and assisting with invoicing and accounts administration.