Help Desk Administrator

Sodexo; Dublin; Hybrid; EUR 32,000 - 40,000; Full time

Benefits offered by this job

Unlimited wellbeing platform access

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan

Career development tools

Bike to Work Scheme

Enhanced benefits and leave policies

Job summary

Sodexo is seeking a proactive Helpdesk Administrator to join the Administration team at TU Grangegorman, Dublin. The role supports facilities management services and acts as the first contact for helpdesk queries, coordinating requests and ensuring timely resolution in line with contractual requirements.

Key duties include logging requests in the CMMS, liaising with on-site teams, monitoring KPIs, supporting monthly reporting, and assisting with invoicing and accounts administration.

Qualifications

• Previous experience in administration, customer service, or a similar helpdesk role.
• Strong Microsoft Office skills, particularly Excel, Word, and Outlook.
• Excellent communication, organisational, and problem‑solving skills.
• Experience with bookkeeping, accounts processing, and reporting.

Responsibilities

• Act as the first point of contact for facilities helpdesk queries, logging and managing requests through the CMMS system.
• Liaise with on‑site FM teams, caretakers, and cleaning staff to ensure timely resolution of issues.
• Monitor work orders and ensure compliance with contractual KPIs and SLAs.
• Analyse reports, track outstanding requests, and support monthly reporting.
• Assist with invoicing, payroll, accounts administration, and purchase orders.
• Manage supplier queries and support contract administration, audits, and meetings.
• Provide general administrative and office support as required.

Skills

MS Office proficiency

Excel

Word

Outlook

Communication

Organisation

Problem solving

Bookkeeping

Tools

CMMS

Job description

Helpdesk Administrator

Location: TU Grangegorman, Dublin
Salary: €36,000 per annum
Contract: Full Time, Permanent

Are you organised, proactive, and passionate about delivering excellent customer service? We’re looking for a Helpdesk Administrator to join our Administration team, supporting the delivery of high-quality facilities management services.

As the first point of contact for facilities management queries, you’ll play a key role in coordinating requests, supporting on‑site teams, and ensuring issues are resolved efficiently and in line with contractual requirements.

Key Responsibilities

• Act as the first point of contact for facilities helpdesk queries, logging and managing requests through the CMMS system.
• Liaise with on‑site FM teams, caretakers, and cleaning staff to ensure timely resolution of issues.
• Monitor work orders and ensure compliance with contractual KPIs and SLAs.
• Analyse reports, track outstanding requests, and support monthly reporting.
• Assist with invoicing, payroll, accounts administration, and purchase orders.
• Manage supplier queries and support contract administration, audits, and meetings.
• Provide general administrative and office support as required.

What We’re Looking For

• Previous experience in administration, customer service, or a similar helpdesk role.
• Strong Microsoft Office skills, particularly advanced Excel, Word, and Outlook.
• Excellent communication, organisational, and problem‑solving skills.
• Experience with bookkeeping, accounts processing, and reporting.
• Strong attention to detail and the ability to prioritise workloads in a fast‑paced environment.
• A proactive, self‑motivated, and professional approach.

Why Sodexo?:

Working with Sodexo is more than a job; it’s a chance tobe part of something greater.

Belong in a company and team that values you foryou.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Ready to be part of something greater?

Friendly Customers. Vibrant Communities. Exciting Careers.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications