Help Desk Administrator

Sodexo Ireland; Dublin; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Wellbeing platform access

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan

Learning and development tools

Bike to Work Scheme

Job summary

Sodexo Ireland is seeking an administrator with strong MS Office skills to join the facilities helpdesk team in Ireland. You will log and manage requests via the CMMS, coordinate with on-site teams and support monthly reporting and purchasing activities.

Essential experience includes administration, customer service and proactive problem solving, with the ability to prioritise in a fast-paced environment. A range of wellbeing and employee benefits are offered.

Qualifications

• Experience in administration, customer service or similar helpdesk role.
• Strong MS Office skills, especially Excel, Word and Outlook.
• Excellent communication, organisational and problem-solving abilities.
• Experience with bookkeeping, accounts processing or reporting is desirable.
• Attention to detail and ability to prioritise in a fast-paced environment.
• Proactive, self-motivated and professional approach.

Responsibilities

• Act as the first point of contact for facilities helpdesk queries using the CMMS system.
• Liaise with on-site FM teams, caretakers and cleaning staff to resolve issues timely.
• Monitor work orders and ensure KPIs and SLAs are met.
• Analyse reports, track requests and support monthly reporting.
• Assist with invoicing, payroll, accounts admin and purchase orders.
• Manage supplier queries and support contract administration, audits and meetings.
• Provide general administrative and office support as required.

Skills

Administration

Communications

Computer Literacy

Customer Service

Problem Solving

Teamwork

Time Management

Working on own Initiative

Education

No Qualification

Tools

Excel

Word

Outlook

Job description

Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

Key Responsibilities

• Act as the first point of contact for facilities helpdesk queries, logging and managing requests through the CMMS system.
• Liaise with on-site FM teams, caretakers, and cleaning staff to ensure timely resolution of issues.
• Monitor work orders and ensure compliance with contractual KPIs and SLAs.
• Analyse reports, track outstanding requests, and support monthly reporting.
• Assist with invoicing, payroll, accounts administration, and purchase orders.
• Manage supplier queries and support contract administration, audits, and meetings.
• Provide general administrative and office support as required.

What We’re Looking For

• Previous experience in administration, customer service, or a similar helpdesk role.
• Strong Microsoft Office skills, particularly advanced Excel, Word, and Outlook.
• Excellent communication, organisational, and problem-solving skills.
• Experience with bookkeeping, accounts processing, and reporting.
• Strong attention to detail and the ability to prioritise workloads in a fast‑paced environment.
• A proactive, self‑motivated, and professional approach.

Why Sodexo?

Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

• Sector: accommodation and food service activities

Career Level

• Not Required

Candidate Requirements

Essential

• Minimum Experienced Required (Years): 1
• Minimum Qualification: No Qualification

Desirable

• Ability Skills: Administration, Communications, Computer Literacy, Customer Service
• Competency Skills: Problem Solving, Teamwork, Time Management, Working on own Initiative