Facilities Helpdesk Administrator & Reporting Pro

Sodexo Group; Cork; Hybrid; EUR 32,000 - 40,000; Full time

Job summary

Sodexo Group in Cork is seeking a proactive Helpdesk Administrator to join our Administration team, acting as first point of contact for facilities management requests from on-site teams and clients. You will log, update and close requests in our CMMS, liaise with FM staff to resolve issues, manage work orders and support monthly reporting, invoicing, payroll and accounts administration.

This permanent, full-time role emphasizes strong communication, organisation and customer service, with

Qualifications

• Minimum strong administration and customer service experience.
• Proficient in Microsoft Office (Excel advanced, Word, Outlook).
• Experience in a similar helpdesk or office administration role.
• Excellent communication and meticulous attention to detail.
• Ability to prioritise, make decisions and work under pressure.
• Confident in bookkeeping, accounts processing and reporting.
• Self-motivated, enthusiastic and professional approach.

Responsibilities

• Act as the first point of contact for facilities helpdesk queries.
• Log, update, and close requests on our helpdesk system (CMMS).
• Liaise with on-site FM, caretakers, and cleaning staff to ensure swift resolution of issues.
• Manage work orders in line with contractual KPIs and SLAs.
• Analyse reports and ensure requests are progressed on time.
• Support monthly reporting, invoicing, payroll, and accounts administration.
• Raise purchase orders and process supplier queries.
• Assist with audits, meetings, and contract administration.
• Provide general office and admin support as required.

Skills

Administration

Customer service

MS Office

Communication

Attention to detail

Prioritisation

Bookkeeping

Accounts reporting

CMMS

Tools

CMMS

Job description

Sodexo Group in Cork is seeking a proactive Helpdesk Administrator to join our Administration team, acting as first point of contact for facilities management requests from on-site teams and clients. You will log, update and close requests in our CMMS, liaise with FM staff to resolve issues, manage work orders and support monthly reporting, invoicing, payroll and accounts administration.

This permanent, full-time role emphasizes strong communication, organisation and customer service, with