Help Desk Administrator

Sodexo; Cork; On-site; EUR 28,000 - 38,000; Full time

Job summary

Sodexo in Cork seeks a proactive Helpdesk Administrator to join our Administration team. You will be the first point of contact for facilities management requests, supporting on-site teams and clients with strong communication and organisational skills.

Key duties include logging and closing requests in CMMS, coordinating with FM, caretakers, and staff, and supporting reporting, invoicing, payroll, and accounts administration while maintaining contractual KPIs and SLAs.

Qualifications

• Strong administration and customer service experience.
• Proficient in Microsoft Office (Excel – advanced, Word, Outlook).
• Experience in a similar helpdesk or office administration role.
• Excellent communication skills and strong attention to detail.
• Ability to prioritise, make decisions, and work well under pressure.
• Confident in bookkeeping, accounts processing, and reporting.

Responsibilities

• Act as the first point of contact for facilities helpdesk queries.
• Log, update, and close requests on our helpdesk system (CMMS).
• Liaise with on-site FM, caretakers, and cleaning staff to ensure swift resolution of issues.
• Manage work orders in line with contractual KPIs and SLAs.
• Analyse reports and ensure requests are progressed on time.
• Support monthly reporting, invoicing, payroll, and accounts administration.
• Raise purchase orders and process supplier queries.
• Assist with audits, meetings, and contract administration.
• Provide general office and admin support as required.

Skills

Administration

Microsoft Office

Excel

Word

Outlook

Customer service

Tools

CMMS

Job description

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About the Role

We’re looking for a proactive and professional Helpdesk Administrator to join our Administration team. You’ll be the first point of contact for facilities management requests, supporting both our on-site teams and clients. This is a key role where excellent communication, organisation, and customer service skills are essential.

What You’ll Do

• Act as the first point of contact for facilities helpdesk queries.
• Log, update, and close requests on our helpdesk system (CMMS).
• Liaise with on-site FM, caretakers, and cleaning staff to ensure swift resolution of issues.
• Manage work orders in line with contractual KPIs and SLAs.
• Analyse reports and ensure requests are progressed on time.
• Support monthly reporting, invoicing, payroll, and accounts administration.
• Raise purchase orders and process supplier queries.
• Assist with audits, meetings, and contract administration.
• Provide general office and admin support as required.

What We’re Looking For

• Strong administration and customer service experience.
• Proficient in Microsoft Office (Excel – advanced, Word, Outlook).
• Previous experience in a similar helpdesk or office administration role.
• Excellent communication skills and strong attention to detail.
• Ability to prioritise, make decisions, and work well under pressure.
• Confident in bookkeeping, accounts processing, and reporting.
• A self-motivated, enthusiastic, and professional approach.

Why Join Us?

• Be part of a supportive and collaborative administration team.
• Varied role with opportunities to learn and develop new skills.
• A chance to play an important role in delivering high-quality facilities management services.