Facilities Contract Manager

Elite Talent Hub; Leinster; On-site; EUR 60,000 - 70,000; Full time

Benefits offered by this job

Permanent full-time position

Salary circa €65,000

Career progression

Job summary

Elite Talent Hub is seeking a Contract Manager for a major education campus in Dublin city centre. Reporting to the Contract Director, you will lead a team of managers, technicians and frontline staff responsible for the day-to-day delivery of hard and soft FM services under SLAs, with a focus on commercial management and compliance.

The role requires 3–5 years in FM contract management, strong leadership and a solid understanding of HVAC, M&E and BMS.

Qualifications

• Third level qualification in Building Services, Facilities Management, Engineering or a related discipline.
• 3–5 years' experience in an operations capacity, including management of FM contracts.
• Experience managing a multi-disciplinary technical and operational team with people management skills.
• Working understanding of HVAC, fire protection, mechanical and electrical systems and BMS.
• Ability to understand and interpret commercial contracts; strong performance reporting.
• IOSH or NEBOSH qualification and IWFM (formerly BIFM), CIBSE or equivalent body membership.

Responsibilities

• Build and develop relationships with key stakeholders and customers to meet contract expectations.
• Support delivery of FM operations across contract delivery, M&E services, compliance and contractor management.
• Achieve KPI/SLA targets; attend stakeholder meetings to monitor service delivery standards.
• Line management responsibility for site-based service managers and teams.
• Deliver the contract within budget; manage monthly financial commitments, maximise revenue and optimise expenditure.
• Oversee management systems for site operations and ensure logging and reporting of jobs.
• Manage resourcing and management of project works, including equipment upgrades and asset replacements.
• Lead innovation and share best practice across the business unit.

Skills

People management

Communication

Contract management

Change leadership

Budget monitoring

Initiative

Education

Building Services / FM / Engineering degree

FM professional qualification (IOSH/NEBOSH/IWFM/CIBSE)

Job description

Contract Manager (Facilities Management) – Dublin

Elite Talent Hub is a specialist in permanent staffing solutions for clients both nationally and internationally.

Our client, a leading international facilities management and services provider, is now seeking applications from suitably qualified candidates for the role of Contract Manager on a long-term facilities management contract covering a major education campus in Dublin city centre. Reporting to the Contract Director, you will lead a team of managers, technicians and frontline staff responsible for the day-to-day delivery of hard and soft FM services under agreed SLAs, including planned preventative maintenance, reactive works and a lifecycle programme, with a strong focus on commercial management, legislative compliance and continuous improvement within agreed budgets.

Key Responsibilities

• Build and develop effective relationships with key stakeholders and customers at all levels, ensuring excellent customer service to meet contract expectations.
• Support the overall delivery of FM operations across contract delivery, M&E services, legislative compliance and contractor management.
• Achieve KPI and SLA targets, ensure consistency across the full range of services and attend stakeholder meetings to monitor service delivery standards.
• Line management responsibility for site-based service managers, including motivating, developing and performance reviewing managers and teams.
• Deliver the contract within agreed budgetary parameters, manage monthly financial commitments, maximise revenue and optimise expenditure.
• Build relationships with service partners, attend regular planned meetings and ensure full co-operation as required.
• Oversee FM management systems for site operations to ensure jobs are appropriately logged and reported.
• Oversee the resourcing and management of project works, including equipment upgrades and building and M&E asset replacements.
• Cultivate innovation and best practice and share it across the wider business unit.
• Act as a key member of the Emergency Response, Incident Management and Business Continuity teams, with 24/7 phone availability.
• Manage multiple contractors and vendors to deliver services on time and within budget, and run vendor procurement in line with agreed procurement guidelines.
• Implement and manage safety procedures to provide a safe and secure working environment.
• Lead all mobilisation requirements across the contract portfolio.

Requirements

• Third level qualification in Building Services, Facilities Management, Engineering or a related discipline, plus a recognised facilities management professional qualification.
• 3 to 5 years' experience in an operations capacity, including previous management of FM contracts and a demonstrated ability to influence change.
• Experience managing a multi‑disciplinary technical and operational team, with strong people management, coaching and team building skills.
• A working understanding of the technical aspects of FM, including HVAC, fire protection, mechanical and electrical systems and BMS.
• Proven capacity to understand and interpret commercial contracts, with an intelligent approach to performance monitoring and compliance reporting.
• IOSH or NEBOSH qualification and IWFM (formerly BIFM), CIBSE or equivalent accredited body membership.
• Strong communication and presentation skills, a passion for quality, flexibility and a proven ability to initiate and follow through on improvement initiatives.
• Must satisfy Garda vetting requirements.

What's on Offer

• Permanent full-time position with a leading international facilities management provider
• Salary circa €65,000, dependent on experience
• Lead role on a high-profile, long-term contract with genuine career progression

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