Facilities Contract Manager

Elite Talent Hub Recruitment; Dublin; On-site; EUR 60,000 - 70,000; Full time

Benefits offered by this job

Permanent full-time position

Salary circa €65,000 per year (€65k)

Career progression opportunities

Job summary

Elite Talent Hub is recruiting on behalf of a leading international facilities management provider for a Contract Manager to oversee a major education campus in Dublin city centre. You will manage a team of managers and frontline staff, ensuring delivery of hard and soft FM services within SLAs, budgets and compliance requirements.

Reporting to the Contract Director, you will focus on commercial management, lifecycle planning and continuous improvement.

Qualifications

• Experience managing FM contracts and a multi-disciplinary technical/operational team.
• Strong people management, coaching and team-building skills.
• Understanding of HVAC, fire protection, mechanical and electrical systems and BMS.

Responsibilities

• Build relationships with stakeholders and customers to meet contract expectations.
• Deliver FM operations across contract delivery, M&E services, compliance and contractor management.
• Meet KPI/SLA targets and monitor service delivery standards.
• Line manage site-based service managers and drive performance.
• Deliver contract within budget, manage monthly financial commitments and optimise expenditure.
• Oversee resourcing, procurement and vendor management.
• Lead mobilisation across the contract portfolio.

Skills

People management

Coaching

Team management

Communication

Presentation skills

Budgeting

Education

Building Services degree or related discipline

Facilities Management qualification

Engineering degree

Tools

BMS

Job description

Elite Talent Hub is a specialist in permanent staffing solutions for clients both nationally and internationally.

Our client, a leading international facilities management and services provider, is now seeking applications from suitably qualified candidates for the role of Contract Manager on a long-term facilities management contract covering a major education campus in Dublin city centre. Reporting to the Contract Director, you will lead a team of managers, technicians and frontline staff responsible for the day-to-day delivery of hard and soft FM services under agreed SLAs, including planned preventative maintenance, reactive works and a lifecycle programme, with a strong focus on commercial management, legislative compliance and continuous improvement within agreed budgets.

Key Responsibilities:

• Build and develop effective relationships with key stakeholders and customers at all levels, ensuring excellent customer service to meet contract expectations.


• Support the overall delivery of FM operations across contract delivery, M&E services, legislative compliance and contractor management.


• Achieve KPI and SLA targets, ensure consistency across the full range of services and attend stakeholder meetings to monitor service delivery standards.


• Line management responsibility for site-based service managers, including motivating, developing and performance reviewing managers and teams.


• Deliver the contract within agreed budgetary parameters, manage monthly financial commitments, maximise revenue and optimise expenditure.


• Build relationships with service partners, attend regular planned meetings and ensure full co-operation as required.


• Oversee FM management systems for site operations to ensure jobs are appropriately logged and reported.


• Oversee the resourcing and management of project works, including equipment upgrades and building and M&E asset replacements.


• Cultivate innovation and best practice and share it across the wider business unit.


• Act as a key member of the Emergency Response, Incident Management and Business Continuity teams, with 24/7 phone availability.


• Manage multiple contractors and vendors to deliver services on time and within budget, and run vendor procurement in line with agreed procurement guidelines.


• Implement and manage safety procedures to provide a safe and secure working environment.


• Lead all mobilisation requirements across the contract portfolio.

Requirements:

• Third level qualification in Building Services, Facilities Management, Engineering or a related discipline, plus a recognised facilities management professional qualification.


• 3 to 5 years' experience in an operations capacity, including previous management of FM contracts and a demonstrated ability to influence change.


• Experience managing a multi-disciplinary technical and operational team, with strong people management, coaching and team building skills.


• A working understanding of the technical aspects of FM, including HVAC, fire protection, mechanical and electrical systems and BMS.


• Proven capacity to understand and interpret commercial contracts, with an intelligent approach to performance monitoring and compliance reporting.


• IOSH or NEBOSH qualification and IWFM (formerly BIFM), CIBSE or equivalent accredited body membership.


• Strong communication and presentation skills, a passion for quality, flexibility and a proven ability to initiate and follow through on improvement initiatives.

What's on Offer:

• Permanent full-time position with a leading international facilities management provider


• Salary circa €65,000, dependent on experience


• Lead role on a high-profile, long-term contract with genuine career progression