Experienced Parts Advisor

Joe Duffy Group; Ireland; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Employment Assistance Programme

Industry-leading training and career-

Bike to Work Scheme

20 days of Annual Leave

Life cover

Active Social Club

Pension

Job summary

Joe Duffy Group, Ireland’s leading motor retailer, is seeking an experienced Parts Advisor for our Cork branch. You will be the focal point for parts customers, coordinating with the workshop and dealership teams to ensure accurate parts orders while delivering exceptional service.

Join a growing nationwide group with a strong training ethos and employee benefits. A hands-on role offering progression within Ireland’s leading motor retail group.

Qualifications

• Responsibilities include handling parts enquiries and qualifying parts requests.
• Serve as the focal point for parts customers and maintain high service standards.
• Coordinate with workshop and dealership teams to ensure accurate parts orders.
• Maintain product knowledge of full parts range and dealership procedures.
• Adhere to manufacturer service requirements and dealership rules.

Responsibilities

• Act as the main contact for parts customers.
• Qualify needs and establish what parts are required.
• Process telephone and walk-in enquiries efficiently.
• Maintain accurate records in parts systems.
• Liaise with department manager regarding issues.

Job description

Joe Duffy Group is Ireland’s leading motor retailer across 24 locations, 20 Franchises representing 13 brands, with a team of 600 employees and an enviable franchise portfolio of world-leading brands.

Due to ongoing growth, we are looking for an experienced Parts Advisor to join our Joe Duffy Cork business:

Requirements

• To be the focal and experienced point of contact for parts customers requiring parts for their vehicles.
• Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
• To manage all parts telephone and walk-in enquiries on behalf of the dealership.
• Qualify parts needs and requests.
• Establish understanding and an agreement with the customer of the parts required.
• Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
• Understand and adhere to manufacturer brand service requirements.
• Maintain safe working practices and abide by the working rules and standards of the dealership.
• Maintain product knowledge on the full parts range.
• Maintain relevant systems ensuring accuracy at all times.

You will have a proven track record in motor retail parts and if your priority is excellent customer service and you would like to work for Ireland's leading motor retail group

We will recognise and reward your hard work, achievements and loyalty with our excellent basic salary benefits package:

• Employment Assistance Programme
• Industry-leading training and progression plans
• Bike to Work Scheme
• 20 days of Annual Leave
• Life cover
• Active Social Club
• Pension