Experienced Parts Advisor - Drive Service Excellence

Joe Duffy Group; Dublin; On-site; EUR 25,000 - 34,000; Full time

Benefits offered by this job

Employment Assistance Programme

Industry-leading training and progress

Bike to Work Scheme

20 days of Annual Leave

Life cover

Active Social Club

Pension

Job summary

Joe Duffy Group’s Kia North Dublin dealership is seeking an Experienced Parts Advisor to be the focal point for Kia customers requiring parts. You will manage parts enquiries, liaise with workshop and customers, and ensure accurate information and service excellence.

The role rewards dedication with a competitive basic salary benefits package, ongoing training, a bike-to-work scheme, 20 days annual leave, life cover, pension, and team social activities.

Qualifications

• To be the focal and experienced point of contact for Kia customers requiring parts for their vehicles.
• Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
• To manage all parts telephone and walk-in enquiries on behalf of the dealership.
• Qualify parts needs and requests.
• Establish understanding and an agreement with the customer of the parts required.
• Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
• Understand and adhere to manufacturer brand service requirements.
• Maintain safe working practices and abide by the working rules and standards of the dealership.
• Maintain product knowledge on the full Kia range.
• Maintain relevant systems ensuring accuracy at all times.

Responsibilities

• Handle parts inquiries from customers, workshop and dealership staff.
• Provide accurate parts recommendations and ensure correct parts are identified.
• Liaise with workshop and service departments to ensure timely availability of parts.
• Maintain records and update systems with part details and stock status.

Job description

Joe Duffy Group’s Kia North Dublin dealership is seeking an Experienced Parts Advisor to be the focal point for Kia customers requiring parts. You will manage parts enquiries, liaise with workshop and customers, and ensure accurate information and service excellence.

The role rewards dedication with a competitive basic salary benefits package, ongoing training, a bike-to-work scheme, 20 days annual leave, life cover, pension, and team social activities.