ETF Operations Lead - Client Service & Process Improvement

The Panel; Dublin; On-site; EUR 70,000 - 90,000; Full time

Job summary

The Panel seeks an ETF Operations Manager in Ireland to lead day-to-day delivery and client relationship support for ETF operational services. You will ensure accurate, controlled processing across the ETF lifecycle and deliver excellent service to ETF clients and stakeholders.

The role requires strong ETF knowledge, NAV process understanding, and proven ability to supervise and coach teams, driving continuous improvement in workflows and controls.

Qualifications

• Strong product and industry knowledge of traditional funds, with specific expertise in ETFs and the ETF servicing lifecycle.
• Solid understanding of ETF NAV processes, order processing and settlement.
• Strong stakeholder management and communication skills, with a service-oriented approach.
• Proven ability to supervise, coach and develop others, including feedback through one-to-ones.

Responsibilities

• Lead day-to-day delivery and client relationship support for ETF operational services.
• Ensure accurate, controlled processing across the ETF lifecycle.
• Deliver excellent service to ETF clients and stakeholders.
• Drive continuous improvement of workflows, controls and team capability.

Skills

ETF knowledge

Stakeholder management

Coaching & feedback

Client relationship

Service orientation

Job description

The Panel seeks an ETF Operations Manager in Ireland to lead day-to-day delivery and client relationship support for ETF operational services. You will ensure accurate, controlled processing across the ETF lifecycle and deliver excellent service to ETF clients and stakeholders.

The role requires strong ETF knowledge, NAV process understanding, and proven ability to supervise and coach teams, driving continuous improvement in workflows and controls.