ETF Operations Leader: Client Service & Process Improvement

HSBC; Dublin; On-site; EUR 67,000 - 80,000; Full time

Job summary

HSBC Ireland is seeking an ETF operations leader to oversee day-to-day delivery and client support for ETF services. You will ensure accurate processing across the ETF lifecycle, maintain strong client relationships, and drive continuous improvement in workflows and controls.

You will lead a team, manage workloads, and train members on ETF portals and systems while upholding high service standards and compliance with controls.

Qualifications

• Strong product and industry knowledge of traditional funds, with ETF expertise.
• Solid understanding of ETF NAV processes, order processing and settlement.

Responsibilities

• Own the day-to-day relationship and service delivery for ETF clients, particularly around portal access and trading support, responding to issuer and AP stakeholder queries.
• Oversee and support processing activities within the ETF Operations team, ensuring all tasks are completed in line with procedures, controls and fund parameters.
• Review team outputs and provide sign-off, maintain quality standards and resolve issues to protect client outcomes.
• Plan and control workload and workflow across the team, ensuring scalable, efficient and deadline-driven delivery.
• Train and develop team members on the ETF portal, accounting activities and other ETF systems; cross-train for resilience.
• Drive continuous improvement by identifying, recommending and implementing process enhancements in partnership with the Head of ETF Operations.

Job description

HSBC Ireland is seeking an ETF operations leader to oversee day-to-day delivery and client support for ETF services. You will ensure accurate processing across the ETF lifecycle, maintain strong client relationships, and drive continuous improvement in workflows and controls.

You will lead a team, manage workloads, and train members on ETF portals and systems while upholding high service standards and compliance with controls.