ETF Operations Manager

HSBC; Dublin; On-site; EUR 67,000 - 80,000; Full time

Job summary

HSBC Ireland is seeking an ETF operations leader to oversee day-to-day delivery and client support for ETF services. You will ensure accurate processing across the ETF lifecycle, maintain strong client relationships, and drive continuous improvement in workflows and controls.

You will lead a team, manage workloads, and train members on ETF portals and systems while upholding high service standards and compliance with controls.

Qualifications

• Strong product and industry knowledge of traditional funds, with ETF expertise.
• Solid understanding of ETF NAV processes, order processing and settlement.

Responsibilities

• Own the day-to-day relationship and service delivery for ETF clients, particularly around portal access and trading support, responding to issuer and AP stakeholder queries.
• Oversee and support processing activities within the ETF Operations team, ensuring all tasks are completed in line with procedures, controls and fund parameters.
• Review team outputs and provide sign-off, maintain quality standards and resolve issues to protect client outcomes.
• Plan and control workload and workflow across the team, ensuring scalable, efficient and deadline-driven delivery.
• Train and develop team members on the ETF portal, accounting activities and other ETF systems; cross-train for resilience.
• Drive continuous improvement by identifying, recommending and implementing process enhancements in partnership with the Head of ETF Operations.

Job description

Being part of HSBC in Ireland, you'll help evolve and grow our business. Are you an ETF operations leader? Do you have a client-first mindset and strong control focus? Do you enjoy improving processes while keeping day-to-day delivery running smoothly?

If you answered yes to any of these questions, we want to hear from you!

What you will do:

You’ll lead day-to-day delivery and client relationship support for ETF operational services, ensuring accurate, controlled processing across the ETF lifecycle, excellent service to ETF clients and stakeholders, and continuous improvement of workflows, controls and team capability.

In this role you will:

• Own the day-to-day relationship and service delivery for ETF clients, particularly around portal access and trading support, responding to issuer and AP (Authorised Participant) stakeholder queries in a timely and professional way
• Oversee and support processing activities within the ETF Operations team, ensuring all tasks are completed in line with agreed procedures, controls and relevant fund parameters
• Review team outputs and provide sign-off where required, maintaining quality standards and resolving issues to protect client outcomes
• Plan and control workload and workflow across the team, ensuring delivery is scalable, efficient and deadline-driven
• Train and develop team members on the ETF portal, accounting activities and other ETF systems; ensure ongoing cross-training and skills resilience
• Drive continuous improvement by identifying, recommending and implementing process and procedure enhancements in partnership with the Head of ETF Operations, and contribute to ad hoc projects as needed

You should apply if you have:

• Strong product and industry knowledge of traditional funds, with specific expertise in ETFs and the ETF servicing lifecycle (issuers, APs (Authorised Participants) and other counterparties)
• Solid understanding of ETF NAV processes, order processing and settlement (including cut-offs, market deviation and actual cost concepts)
• Strong stakeholder management and communication skills, with a service-oriented, customer-focused approach
• Proven ability to supervise, coach and develop others, including giving structured feedback through one-to-ones and performance reviews
• Strong control mindset: comfortable operating within internal controls, compliance expectations and operational risk frameworks, with a track record of escalating and resolving errors/complaints appropriately
• Analytical, numerate and detail-focused, able to organise work proactively and improve how the team delivers outcomes

What you’ll get in return:

The pay range for this role is 66,900 € - 80,300 €

• HSBC operates multiple variable pay plans, to reflect the diverse nature of the businesses, roles and markets in which we operate. Variable pay is designed to reward colleagues for their individual performance and contribution, as well as the performance of their relevant Business / Infrastructure, and the overall Group.
• We offer a comprehensive and competitive package of benefits covering usually covering healthcare, life assurance, pension, and family friendly leaves, as well as many other benefits to support your wellbeing.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers