Equipment Hire & Operations Coordinator

Force; Cork; On-site; EUR 26,000 - 38,000; Full time

Job summary

Force operates from Cork and Dublin and is seeking a motivated Hire Administrator to join the Little Island team. You will manage the hire process, handle contracts, coordinate equipment hire, and assist with deliveries and collections, ensuring smooth operations from enquiry to post-hire feedback.

You will work closely with customers, sales teams and internal colleagues, providing excellent service, accurate records and proactive problem-solving in a fast-paced environment.

Qualifications

• Full, clean manual driving licence.
• Proficiency in Microsoft Office 365.
• Strong organisational skills with the ability to plan, prioritise and follow through on tasks.
• Excellent verbal and written communication skills.
• A customer-focused approach with strong interpersonal skills.
• The ability to work effectively as part of a team while also using initiative and working independently.
• Willingness and ability to travel nationwide as required.

Responsibilities

• Manage the hire fleet, monitoring stock levels and ensuring equipment availability meets customer requirements.
• Prepare, issue and manage hire contracts, including processing off-hire requests.
• Coordinate equipment hire orders, ensuring accurate and timely processing from enquiry to completion.
• Book hire equipment and customer-owned equipment into the workshop for servicing and calibration.
• Maintain accurate hire records and complete all relevant administrative duties, including filing, scanning and photocopying.
• Support the smooth day-to-day running of the hire department.
• Act as a key point of contact for customer enquiries via telephone, email and website requests.
• Provide prompt, professional and effective responses to customer queries.
• Assist customers with account enquiries and hire-related requirements.
• Build and maintain strong relationships with existing customers, identifying opportunities to improve service and customer satisfaction.
• Take ownership of the customer journey, from initial enquiry through to post-hire follow-up and feedback.
• Use product knowledge to identify appropriate solutions and maximise opportunities for additional sales and upselling.
• Handle customer queries proactively, using initiative to resolve issues and deliver a first-class service.
• Deliver and collect hire equipment from customer sites when required.
• Ensure equipment is handled, transported and delivered safely and efficiently.
• Coordinate deliveries and collections to support operational requirements and customer commitments.
• Travel nationwide as required to meet business needs.
• Liaise closely with the sales team to coordinate customer requirements and support business development opportunities.
• Communicate effectively with colleagues across the business to ensure efficient service delivery.
• Contribute to continuous improvement in hire processes and customer service standards.
• Undertake other reasonable ad hoc duties as required.

Skills

Driving licence

Office skills

Organisation

Communication

Customer focus

Teamwork

Travel nationwide

Tools

Salesforce CRM

Job description

Force operates from Cork and Dublin and is seeking a motivated Hire Administrator to join the Little Island team. You will manage the hire process, handle contracts, coordinate equipment hire, and assist with deliveries and collections, ensuring smooth operations from enquiry to post-hire feedback.

You will work closely with customers, sales teams and internal colleagues, providing excellent service, accurate records and proactive problem-solving in a fast-paced environment.