Fleet Administrator

Force; Cork; On-site; EUR 26,000 - 38,000; Full time

Job summary

Force operates from Cork and Dublin and is seeking a motivated Hire Administrator to join the Little Island team. You will manage the hire process, handle contracts, coordinate equipment hire, and assist with deliveries and collections, ensuring smooth operations from enquiry to post-hire feedback.

You will work closely with customers, sales teams and internal colleagues, providing excellent service, accurate records and proactive problem-solving in a fast-paced environment.

Qualifications

• Full, clean manual driving licence.
• Proficiency in Microsoft Office 365.
• Strong organisational skills with the ability to plan, prioritise and follow through on tasks.
• Excellent verbal and written communication skills.
• A customer-focused approach with strong interpersonal skills.
• The ability to work effectively as part of a team while also using initiative and working independently.
• Willingness and ability to travel nationwide as required.

Responsibilities

• Manage the hire fleet, monitoring stock levels and ensuring equipment availability meets customer requirements.
• Prepare, issue and manage hire contracts, including processing off-hire requests.
• Coordinate equipment hire orders, ensuring accurate and timely processing from enquiry to completion.
• Book hire equipment and customer-owned equipment into the workshop for servicing and calibration.
• Maintain accurate hire records and complete all relevant administrative duties, including filing, scanning and photocopying.
• Support the smooth day-to-day running of the hire department.
• Act as a key point of contact for customer enquiries via telephone, email and website requests.
• Provide prompt, professional and effective responses to customer queries.
• Assist customers with account enquiries and hire-related requirements.
• Build and maintain strong relationships with existing customers, identifying opportunities to improve service and customer satisfaction.
• Take ownership of the customer journey, from initial enquiry through to post-hire follow-up and feedback.
• Use product knowledge to identify appropriate solutions and maximise opportunities for additional sales and upselling.
• Handle customer queries proactively, using initiative to resolve issues and deliver a first-class service.
• Deliver and collect hire equipment from customer sites when required.
• Ensure equipment is handled, transported and delivered safely and efficiently.
• Coordinate deliveries and collections to support operational requirements and customer commitments.
• Travel nationwide as required to meet business needs.
• Liaise closely with the sales team to coordinate customer requirements and support business development opportunities.
• Communicate effectively with colleagues across the business to ensure efficient service delivery.
• Contribute to continuous improvement in hire processes and customer service standards.
• Undertake other reasonable ad hoc duties as required.

Skills

Driving licence

Office skills

Organisation

Communication

Customer focus

Teamwork

Travel nationwide

Tools

Salesforce CRM

Job description

Job Specification: Hire Administrator

Location: Little Island, Cork | Region: Munster, with nationwide travel as required

1. Job Purpose

We are seeking a motivated, organised and customer-focused Hire Administrator to join our team. With offices in Dublin and Cork and over 53 years of industry experience, we continue to lead the way in the adoption of technology within the surveying industry.

Based primarily in our Cork office in Little Island, the successful candidate will play a key role in the day-to-day management of our hire operations, ensuring equipment availability, efficient administration and an exceptional customer experience.

The role involves working closely with customers, sales representatives and internal teams to coordinate equipment hire from initial enquiry through to collection, off-hire and customer feedback. The successful candidate will also assist with equipment deliveries and collections at customer sites when required.

This is an excellent opportunity for a proactive individual who enjoys working in a fast-paced environment, building customer relationships and contributing to the continued success of the business. Full product training will be provided.

2. Key Responsibilities

Hire Operations and Administration

• Manage the hire fleet, monitoring stock levels and ensuring equipment availability meets customer requirements.

• Prepare, issue and manage hire contracts, including processing off-hire requests.

• Coordinate equipment hire orders, ensuring accurate and timely processing from enquiry to completion.

• Book hire equipment and customer-owned equipment into the workshop for servicing and calibration.

• Maintain accurate hire records and complete all relevant administrative duties, including filing, scanning and photocopying.

• Support the smooth day-to-day running of the hire department.

Customer Service and Relationship Management

• Act as a key point of contact for customer enquiries via telephone, email and website requests.

• Provide prompt, professional and effective responses to customer queries.

• Assist customers with account enquiries and hire-related requirements.

• Build and maintain strong relationships with existing customers, identifying opportunities to improve service and customer satisfaction.

• Take ownership of the customer journey, from initial enquiry through to post-hire follow-up and feedback.

• Use product knowledge to identify appropriate solutions and maximise opportunities for additional sales and upselling.

• Handle customer queries proactively, using initiative to resolve issues and deliver a first-class service.

Equipment Delivery and Collection

• Deliver and collect hire equipment from customer sites when required.

• Ensure equipment is handled, transported and delivered safely and efficiently.

• Coordinate deliveries and collections to support operational requirements and customer commitments.

• Travel nationwide as required to meet business needs.

Internal Communication and Teamwork

• Liaise closely with the sales team to coordinate customer requirements and support business development opportunities.

• Communicate effectively with colleagues across the business to ensure efficient service delivery.

• Contribute to continuous improvement in hire processes and customer service standards.

• Undertake other reasonable ad hoc duties as required.

3. Essential Requirements

The successful candidate will demonstrate the following:

• A full, clean manual driving licence.

• Proficiency in Microsoft Office 365.

• Strong organisational skills, with the ability to plan, prioritise and follow through on tasks.

• Excellent verbal and written communication skills.

• A customer-focused approach with strong interpersonal skills.

• The ability to work effectively as part of a team while also using initiative and working independently.

• A flexible and proactive attitude, with the ability to manage competing priorities in a busy environment.

• Willingness and ability to travel nationwide as required.

4. Desirable Requirements

• Experience in an administrative, hire desk, logistics or customer service role.

• Experience using Salesforce CRM or a similar customer relationship management system.

• Previous experience coordinating equipment hire, deliveries, collections or workshop bookings.

• An interest in technology, surveying equipment or technical products.

5. Key Competencies

The ideal candidate will demonstrate the following competencies:

• Customer Focus: Committed to delivering a consistently high standard of customer service and building long-term relationships.

• Analytical Thinking: Able to assess customer requirements, identify solutions and resolve issues effectively.

• Communication and Interpersonal Skills: Confident communicating with customers, colleagues and sales representatives.

• Organisation and Planning: Strong attention to detail, with the ability to coordinate orders, manage stock and meet deadlines.

• Initiative and Problem‑Solving: Proactive in identifying challenges, taking ownership and finding practical solutions.

• Teamwork: Works collaboratively with colleagues to achieve shared business objectives.

• Adaptability: Comfortable working in a dynamic environment and responding to changing operational demands.

• Technology Awareness: Confident using business systems and digital tools, with the ability to learn new products and software.