Enterprise Customer Success Director — AI & Insights

Bounce Insights; Dublin; Vor Ort; EUR 140.000 - 180.000; Vollzeit

Benefits dieser Stelle

MacBook and premium tools

Stock options

22 days annual leave + holidays

Annual team retreats

15 global work-from-anywhere days per年

Career development

Zusammenfassung

Bounce Insights is seeking a Customer Success Director to lead and scale relationships with our most strategic enterprise accounts. This senior role partners with C-suite executives to drive retention, growth, and value across global clients, leveraging AI-powered insights and research technology.

You will own strategic account health, design proposals, and deliver narrative reports that influence decision making. Join a fast-growing team and help shape how brands act on insights.

Qualifikationen

• Experience: 8+ years in a consultative, client-facing senior role spanning market research, insights consulting, or research technology (ResTech / SaaS).
• Commercial Track Record: Demonstrated success in managing enterprise account portfolios and leading high-value renewals and growth initiatives.
• Executive Presence: Proven ability to engage, advise, and influence C-suite stakeholders through narrative-driven communication and strategic leadership.
• Mentorship: Ability to model best-in-class client engagement and client-first thinking to junior CS team.
• Innovation Mindset: Enthusiasm for how AI and modern technology platforms are evolving the traditional market research landscape.
• Continuous learning culture with leadership support for professional and personal development.

Aufgaben

• Strategic Account Leadership: Own relationship health across a portfolio of strategic, multi-market enterprise accounts.
• Build trusted-advisor relationships and represent the client voice internally across Product, Research and Sales.
• Insights Partnership & Research Leadership: Drive deep discovery with clients to uncover business challenges and future research needs.
• Design proposals that show a clear understanding of client needs, recommend the best-fit research design, and build towards a long-term partnership.
• Create narrative-led reports that deliver clear, strategic, decision-focused insight, and use them to build momentum and expand accounts.
• Commercial Growth: Own retention, growth and expansion across your client book; flag churn risks and growth opportunities early.
• Take a creative and agile approach to problem-solving for clients, adapting the Bounce product suite to build the best-fit approach for your clients.

Jobbeschreibung

Bounce Insights is seeking a Customer Success Director to lead and scale relationships with our most strategic enterprise accounts. This senior role partners with C-suite executives to drive retention, growth, and value across global clients, leveraging AI-powered insights and research technology.

You will own strategic account health, design proposals, and deliver narrative reports that influence decision making. Join a fast-growing team and help shape how brands act on insights.