Head of Customer Success & Growth (AI-Driven)

present of AI; Dublin; Hybride; EUR 120 000 - 160 000; Plein temps

Résumé du poste

EdgeTier, a Dublin-based AI-powered contact centre analytics software company, seeks a senior leader to own post-sale functions including customer success, support, onboarding and renewals. The role requires steering retention and expansion numbers, and building systems like health scoring and playbooks while coaching managers.

The candidate will explain AI-driven value to enterprise buyers and lead teams through a growth phase, shaping trust with senior stakeholders and improving account health.

Qualifications

• Experience leading post-sale teams in B2B software.
• Proven track record in retention and expansion.
• Ability to articulate value to enterprise buyers.
• Experience coaching managers.

Responsabilités

• Own retention and expansion metrics and outcomes.
• Oversee customer success, support, onboarding and renewals.
• Develop and implement health scoring, playbooks, and segmentation.
• Hire, coach, and develop managers and frontline leads.

Connaissances

Customer success

Leadership

Coaching

Enterprise value

Outils

Health scoring

Playbooks

Segmentation

Description du poste

EdgeTier, a Dublin-based AI-powered contact centre analytics software company, seeks a senior leader to own post-sale functions including customer success, support, onboarding and renewals. The role requires steering retention and expansion numbers, and building systems like health scoring and playbooks while coaching managers.

The candidate will explain AI-driven value to enterprise buyers and lead teams through a growth phase, shaping trust with senior stakeholders and improving account health.