English Customer Experience Associate Portugal

Cbtalents; Limerick; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Dynamic and diverse team environment

Career development and training opportunities

Competitive benefits and strong support

Strong support

Job summary

A customer service firm is seeking an English Customer Experience Associate based in Portugal. The ideal candidate will assist customers with inquiries and support across various channels, ensuring compliance with company policies. This role offers career development in a dynamic environment. Candidates must have a valid work permit or EU passport and reside in Portugal.

Qualifications

• Candidates must reside in Portugal.
• Valid work permit or EU passport required.

Responsibilities

• Assist customers with inquiries, troubleshooting, and general support.
• Communicate across multiple channels (phone, email, chat, social media).
• Ensure compliance with company policies.
• Escalate complex cases when necessary.
• Maintain accurate documentation of interactions.

Job description

Overview

English Customer Experience Associate Portugal

Responsibilities

• Assist customers with inquiries, troubleshooting, and general support
• Communicate across multiple channels (phone, email, chat, social media)
• Ensure compliance with company policies
• Escalate complex cases when necessary
• Maintain accurate documentation of interactions

What We Offer

• A dynamic and diverse team environment
• Career development and training opportunities
• Competitive benefits and strong support

Work Schedule

Rotating shifts from Monday to Sunday

Note

This position is only for candidates currently residing in Portugal with a valid work permit or EU passport.

Apply now and take the next step in your career!