English Customer Experience Associate Portugal

Cbtalents

Limerick

On-site

EUR 18,000 - 26,000

Full time

14 days+
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Benefits offered by this job

Dynamic and diverse team environment
Career development and training opportunities
Competitive benefits and strong support
Strong support

Job summary

A customer service firm is seeking an English Customer Experience Associate based in Portugal. The ideal candidate will assist customers with inquiries and support across various channels, ensuring compliance with company policies. This role offers career development in a dynamic environment. Candidates must have a valid work permit or EU passport and reside in Portugal.

Qualifications

  • Candidates must reside in Portugal.
  • Valid work permit or EU passport required.

Responsibilities

  • Assist customers with inquiries, troubleshooting, and general support.
  • Communicate across multiple channels (phone, email, chat, social media).
  • Ensure compliance with company policies.
  • Escalate complex cases when necessary.
  • Maintain accurate documentation of interactions.

Job description

Overview

English Customer Experience Associate Portugal

Responsibilities
  • Assist customers with inquiries, troubleshooting, and general support
  • Communicate across multiple channels (phone, email, chat, social media)
  • Ensure compliance with company policies
  • Escalate complex cases when necessary
  • Maintain accurate documentation of interactions
What We Offer
  • A dynamic and diverse team environment
  • Career development and training opportunities
  • Competitive benefits and strong support
Work Schedule

Rotating shifts from Monday to Sunday

Note

This position is only for candidates currently residing in Portugal with a valid work permit or EU passport.

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