EMEA Head of Technical Account Management

Stripe; Dublin; On-site; EUR 150,000 - 226,000; Full time

Benefits offered by this job

Equity

Bonus or sales commissions

Retirement plans

Health benefits

Wellness stipends

Job summary

Strip e is seeking a Head of Technical Account Management for Europe, the Middle East, and Africa (EMEA) to own the regional direction and performance of TAMSS, including teams supporting Stripe’s largest direct merchants and platforms.

You will translate Stripe’s global priorities into regional plans that reflect EMEA markets, users, and commercial opportunities, with a remit covering user outcomes, service quality, growth, and organizational health.

Qualifications

• 15+ years in technical account management, solutions architecture, customer success, or related user-facing technical functions, including 6+ years managing people and experience managing managers.
• Track record of leading substantial, distributed organizations through multiple organizational layers, developing managers, and retaining strong management and technical talent.
• Experience setting multi-year strategy and translating it into organizational plans, investment decisions, and measurable user and business outcomes.
• Experience building trusted relationships with executive business and technical leaders at large and strategically important users.
• Strong technical and commercial judgment, including understanding complex integrations, assessing risks, and working with Product and Engineering leaders.
• Demonstrated success aligning senior leaders with different priorities around a shared strategy.

Responsibilities

• Set and execute the multi-year strategy and operating model for EMEA TAMSS.
• Lead and scale a substantial, distributed EMEA Technical Account Management organization, developing a strong management layer across multiple markets, user segments, and technical domains.
• Own regional outcomes across paid support growth, service delivery, strategic-user health, technical impact, and organizational performance.
• Determine the regional organization and coverage model, including leadership structure, market coverage, capacity allocation, and investment priorities.
• Partner with senior leaders across Sales, Customer Success, Product, Engineering, Support, Professional Services, and Solutions Architecture to deliver coordinated outcomes for users.
• Work with go-to-market leaders on paid support adoption, renewals, account strategy, staffing, and growth of Stripe’s services business.
• Build trusted relationships with executive technical and business leaders at Stripe’s largest users, serving as a senior escalation point.
• Provide executive oversight for high-impact user escalations and critical support incidents, ensuring clear ownership and timely resolution.
• Use user feedback and operational data to identify risks, improve performance, and inform investment decisions.
• Turn patterns from complex user engagements into improvements to Stripe’s products, services, and operating models.
• Hire and develop managers, set clear expectations, and build a strong succession pipeline for leadership roles.
• Represent EMEA in global TAMSS planning and develop scalable approaches.

Skills

Technical leadership

Strategic planning

People management

Executive relationships

Payments/FinTech knowledge

Job description

Strip e is seeking a Head of Technical Account Management for Europe, the Middle East, and Africa (EMEA) to own the regional direction and performance of TAMSS, including teams supporting Stripe’s largest direct merchants and platforms.

You will translate Stripe’s global priorities into regional plans that reflect EMEA markets, users, and commercial opportunities, with a remit covering user outcomes, service quality, growth, and organizational health.