EMEA Technical Account Management Leader

Stripe; Dublin; On-site; EUR 180,000 - 240,000; Full time

Job summary

Stripe is seeking a Head of Technical Account Management for Europe, the Middle East, and Africa. You will lead a large, distributed TAMSS organization, align regional plans with Stripe’s priorities, and own outcomes across paid support, service delivery, and customer success.

You’ll partner with Sales, Product, and Engineering to drive growth and resilience—while guiding leadership development. You will shape regional direction, allocate capacity, and serve as an executive partner to

Qualifications

• 15+ years in technical account management or related user-facing tech roles.
• 6+ years of people management experience, including managers.
• Experience setting multi-year strategy and translating it into plans.
• Ability to build trusted relationships with executive leaders.
• Strong technical and commercial judgment for complex integrations.

Responsibilities

• Set and execute the multi-year strategy and operating model for EMEA TAMSS.
• Lead and scale a distributed EMEA Technical Account Management organization.
• Own regional outcomes across paid support growth and service delivery.
• Define leadership structure, market coverage, and investment priorities.
• Collaborate with Sales, Product, Engineering, and Solutions Architecture.
• Represent EMEA in global TAMSS planning and escalate critical incidents.

Skills

Technical account management

Solutions architecture

Customer success

People management

Strategic planning

Executive relationship

Technical judgment

Cross-functional collaboration

Job description

Stripe is seeking a Head of Technical Account Management for Europe, the Middle East, and Africa. You will lead a large, distributed TAMSS organization, align regional plans with Stripe’s priorities, and own outcomes across paid support, service delivery, and customer success.

You’ll partner with Sales, Product, and Engineering to drive growth and resilience—while guiding leadership development. You will shape regional direction, allocate capacity, and serve as an executive partner to