EMEA French-Speaking Customer Success Specialist

Udemy; Dublin; On-site; EUR 52,000 - 68,000; Full time

Job summary

Coursera + Udemy is seeking a Customer Success Specialist for our Pooled Customer Success EMEA team. You will engage with customers through structured sessions, drive retention and expansion, and shape evolving workflows by testing new processes and sharing insights with leadership.

You’ll support organizations across EMEA, build value-driven conversations, and help define scalable playbooks. This role emphasizes analytics, cross-functional collaboration, and proactive customer advocacy.

Qualifications

• Fluent French (written and spoken).
• 1+ years in customer success, account management, sales, or related customer-facing role in SaaS/tech.
• Ability to think critically and guide customers with limited information.
• Analytical, data-driven, with metrics to identify trends, risks, opportunities.
• Strong written and verbal communication, adaptable to audiences.
• Excellent organizational habits and data hygiene in documentation.
• Proven track record of meeting/exceeding customer impact metrics.

Responsibilities

• Lead engagement sessions linking customer goals to measurable value and learning outcomes.
• Use customer insights and usage data to surface risks and opportunities and guide next steps.
• Collaborate with Sales, Renewals, Support, and other teams to resolve issues and support revenue outcomes.
• Manage and prioritize a queue of CTAs, tickets, and assignments with accuracy and speed.
• Translate customer feedback into insights for Product and internal teams to drive improvements.
• Help refine and expand the pooled model by testing processes and sharing observations.

Skills

French proficiency

Customer-facing experience

Analytical mindset

Clear communication

Documentation discipline

Results orientation

Problem solving in ambiguity

Job description

Coursera + Udemy is seeking a Customer Success Specialist for our Pooled Customer Success EMEA team. You will engage with customers through structured sessions, drive retention and expansion, and shape evolving workflows by testing new processes and sharing insights with leadership.

You’ll support organizations across EMEA, build value-driven conversations, and help define scalable playbooks. This role emphasizes analytics, cross-functional collaboration, and proactive customer advocacy.