Customer Success Specialist (French Speaking)

Coursera; Dublin; On-site; EUR 50,000 - 65,000; Full time

Job summary

Coursera is seeking a Customer Success Specialist (French speaking) in Dublin to support a diverse set of customers through structured sessions, value-driven conversations, and proactive outreach. You will help customers achieve their learning goals, drive retention, and influence expansion.

This role requires fluent French and 1+ year in SaaS or customer-facing roles, plus a data-driven mindset. You will shape the pooled model by testing workflows and sharing insights with leadership.

Qualifications

• Full business-level proficiency in French, both written and spoken.
• 1+ years in customer success, account management, or SaaS/tech.
• Ability to think critically and solve problems with limited information.
• Data-driven mindset with experience using metrics to identify trends, risks and opportunities.
• Strong written and verbal communication; adaptable across audiences.
• Organizational habits and meticulous data hygiene.

Responsibilities

• Lead engagement sessions that connect customer goals to measurable value.
• Use insights, analytics, and usage patterns to surface risks and opportunities.
• Partner with Sales, Renewals, Support, and other teams to support revenue outcomes.
• Manage and prioritize your queue of CTAs, tickets, and assignments with accuracy, speed and documentation.
• Translate customer feedback into insights for Product and internal teams.
• Help refine and expand the pooled model by testing processes and playbooks.

Skills

French proficiency

Customer success

Analytical mindset

Clear communication

Job description

Customer Success Specialist (French Speaking)

Dublin, Ireland

About Coursera + Udemy

Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog .

AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.

Shape what comes next

By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.

About this role:

As a Customer Success Specialist in our Pooled Customer Success EMEA team, you'll support a diverse set of customers through structured engagement sessions, value-driven conversations, and proactive outreach. You'll help customers reach their learning goals while driving key outcomes like retention, adoption, and expansion. Because this service model is evolving, you'll have the chance to shape it by testing new workflows, optimizing handoffs, and sharing insights with leadership. You'll gain exposure to organizations across EMEA and influence customer impact at scale.

About your skills:

• Customer Success Management
  Core framework for ensuring customers achieve desired outcomes and reach learning goals.
• Customer Engagement
  Conducting structured engagement sessions and proactive outreach to foster long-term relationships.
• Customer Retentions
  Maintaining relationships and supporting key retention outcomes through value-driven conversations.

What you’ll be doing:

• Lead engagement sessions that connect customer goals to measurable value and improved learning outcomes.
• Use customer insights, analytics, and usage patterns to surface risks, highlight opportunities, and guide next steps.
• Partner with Sales, Renewals, Support, and other teams to resolve issues, strengthen customer alignment, and support revenue outcomes.
• Manage and prioritize your queue of CTAs, tickets, and assignments with accuracy, speed, and consistent documentation.
• Translate customer feedback into insights for Product and internal teams to support improvements across the platform.
• Help refine and expand the pooled model by testing new processes, sharing observations, and contributing to scalable playbooks.

Qualifications:

• Full business-level proficiency in French, both written and spoken.
• Experience of 1+ years in customer success, account management, sales, or another customer-facing role, ideally in SaaS or tech.
• Demonstrated ability to think critically, solve problems in ambiguous situations, and guide customers with limited information.
• Analytical and data-driven mindset with experience using metrics to identify trends, risks, and opportunities.
• Demonstrated ability to communicate clearly in writing and verbally, with the capacity to adjust your style across different audiences.
• Demonstrated organizational habits, attention to detail, and a consistent approach to documentation and data hygiene.
• Track record of meeting or exceeding customer impact metrics with a results-oriented approach.

Posting Date

Posting Date: October 24, 2026
Application Window: October 24 - November 10, 2026
We anticipate the application window will be open until November 10, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.

To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page.

If you encounter suspicious recruitment activity, please report it via our Fraudulent Activity Submission Form.

Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at [e-mail].

COURSERA IS A U.S. GOVERNMENT CONTRACTOR AND WE ARE REQUIRED TO INQUIRE ABOUT CONFLICTS BEFORE WE CAN RECRUIT CURRENT OR FORMER GOVERNMENT EMPLOYEES. IF THIS APPLIES TO YOU, WE REQUEST A LETTER FROM YOUR SUPERVISOR THAT THEY HAVE BEEN INFORMED ABOUT YOUR CONTACT WITH COURSERA (OR AS A FORMER EMPLOYEE, A LETTER STATING AN ETHICS OPINION WHICH IDENTIFIES ANY LIMITATIONS WHICH APPLY TO YOUR WORK IN THE PRIVATE SECTOR). THE LETTER SHOULD IDENTIFY ANY CONFLICTS OR POTENTIAL CONFLICTS, IF ANY EXIST.

By selecting Yes, you agree that your application information may be shared between Coursera and Udemy where required to support the recruitment and hiring process. Your information will only be used for recruitment purposes and handled in accordance with our Privacy Notice.