Customer Success Enablement Manager - EMEA

United States Digital Space LLC; Dublin; Hybrid; EUR 56,000 - 77,000; Full time

Job summary

United States Digital Space LLC in Dublin, Ireland, is seeking an Associate EMEA Enablement Manager to join the Post Sales Enablement team. You will become the enablement advocate for our CSM organization across EMEA, shaping the first CSM-focused enablement motion in the region and collaborating with product, learning, and content teams to drive readiness and success.

The ideal candidate has 5+ years in software enablement, excels at communicating with technical audiences, and thrives in a

Qualifications

• Initiative and the ability to propose and implement ideas.
• Excellent communication and executive presence.
• Ability to understand and present to a technical audience.
• Strong collaboration across international, virtual teams.
• Cultural and business awareness across Europe.

Responsibilities

• Identify and communicate EMEA CSM readiness needs.
• Translate the day-to-day CSM into enablement programs.
• Deliver product knowledge, skills, and processes to EMEA CSMs.
• Collaborate with global enablement and content teams.
• Localize and deliver training and tooling for EMEA audiences.

Skills

Initiative

Charismatic

Empathy

Technical audience

Presentation skills

Executive presence

Communication skills

Team player

Job description

**Secure Every Identity, from AI to Human

**Identity is the key to unlocking the potential of AI. the company secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

We are looking for a self-motivated Associate EMEA Enablement Manager to join the company's Post Sales Enablement team, based in Dublin, Ireland. In this role, you will become the dedicated enablement advocate for our Customer Success Manager (CSM) organization across EMEA. This is a new role that will allow the right candidate to build the company's first CSM-focused enablement motion in EMEA. The ideal candidate has a proven track record of designing and delivering enablement programs across diverse, multi-cultural audiences, and will ensure that the needs of EMEA learners meaningfully shape global enablement program design. The Associate Enablement Manager will collaborate across cross-functional teams including other enablement managers, product teams, learning and development team and content development, and will participate in day-to-day CSM Enablement activities including program prioritization and fielding requests from the EMEA CSM organization. This role will have strong global support from content creators, curriculum developers, and learning infrastructure teams.

Responsibilities

• Successfully identify and communicate the EMEA CSM organization's technical and role readiness needs
• Understand the day-to-day of the CSM role to suggest and execute new and innovative ideas and programs for your primary stakeholder: EMEA CSM leadership
• Communicate effectively and often to ensure all stakeholders are aligned and view the enablement program as a force multiplier
• Equip the company's EMEA CSM teams with the necessary product knowledge, skills, and processes to effectively engage with customers and drive retention and growth
• Take a data-driven and analytical approach to deciding on future initiatives, and use performance management to quantify the impact of existing programs
• Partner with other enablement team members in designing, creating, and delivering enablement programs
• Continuously engage with EMEA CSM leadership to validate and collaborate on requirements and program results
• Proactively seek input and content from CSM teams to aid in the curation of enablement programsLead discovery sessions with business leaders to build and refine requirements
• Coordinate the localization and delivery of training, communications, and tooling produced by the global enablement team for EMEA CSM audiences

Requirements

• The single most important characteristic we are looking for is initiative - be prepared to share previous examples or articulate suggestions for what you might bring to this role
• Charismatic, great presence, deep empathy, and sharp on the product
• Ability to understand, work with, and present to a technical audience
• Ability to deliver results in a fast-moving, highly matrixed environment
• Deep understanding of customer success and enablement strategies
• Demonstrable communication skills- specifically strong presentation skills and executive presence
• Understanding of cultural and business nuances across the EMEA region, particularly across European markets
• A team player- able to collaborate in an international, virtual team and coordinate the appropriate resources to meet varying partner requirements
• Excellent verbal and written communication skills

Desired Skills and Experience

• 5+ years of enablement experience in the software industry, ideally supporting customer success or post-sales teams
• Industry and product knowledge is a plus
• Strong problem-solving, priority-setting, facilitation, multi-tasking, analytical, and collaboration skills
• Ability to work independently, multi-task effectively, and thrive in a fast-paced, dynamic, global environment
• Strong interpersonal skills and ability to build positive relationships across multiple teams and time zones
• Comfortable with occasional travel across the EMEA region

The the company Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

#LI-Hybrid

(P25695_3518898)

Below is the annual salary range for candidates located in Ireland. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, the company offers equity (where applicable), bonus, and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.the company.com/irl.

The annual base salary range for this position for candidates located in Ireland is between:

€56.000—€77.000 EUR

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

the company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding pleaseuse this Form to request an accommodation.

Notice for New York City Applicants & Employees: the company may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, pleaseclick here to view our full NYC AEDT Notice.