Executive Enterprise CS Lead - Benelux Growth & Retention

Trustpilot; Dublin; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation package + bonus

20 holiday days plus 5 extra days after one year

2 paid volunteering days a year

Rich learning and development opportunities

Full access to mindfulness app Headspace

Friendly office environment with amenities

Job summary

Trustpilot is looking for an Enterprise Customer Success Manager in Dublin, Ireland. This role focuses on high-tier accounts and involves leading onboarding, driving product adoption, and ensuring customer satisfaction. Ideal candidates will be fluent in Dutch/Flemish and proficient in English, with experience in Customer Success or Account Management in a SaaS environment. Benefits include a competitive salary, generous holiday days, volunteering opportunities, and access to wellness resources.

Qualifications

• Strong experience in Customer Success or Account Management in a SaaS or technology environment.
• Good understanding of digital advertising/search marketing industry preferred.
• Proven ability to drive product adoption, customer satisfaction, and retention.

Responsibilities

• Lead post-sale alignment and onboarding for high-tier accounts.
• Translate technical usage data into compelling ROI narratives.
• Drive customer satisfaction and achieve strong Net Promoter Score.

Skills

Fluent in Dutch/Flemish

Proficient in English

Customer Success experience

Account Management experience

Data interpretation

Communication skills

Relationship-building skills

Job description

Trustpilot is looking for an Enterprise Customer Success Manager in Dublin, Ireland. This role focuses on high-tier accounts and involves leading onboarding, driving product adoption, and ensuring customer satisfaction. Ideal candidates will be fluent in Dutch/Flemish and proficient in English, with experience in Customer Success or Account Management in a SaaS environment. Benefits include a competitive salary, generous holiday days, volunteering opportunities, and access to wellness resources.