Dynamic Service Desk Coordinator & Area Controller

Leinster Appointments Ltd; Dublin; On-site; EUR 30,000 - 38,000; Full time

Job summary

Leinster Appointments Ltd is recruiting for a Service Desk Administrator – Area Controller / Call Desk Co-ordinator to join a busy Service Desk team based in Baldonnell Business Park, Dublin 22. The role involves handling customer calls, logging service requests and coordinating field technicians.

The successful candidate will need excellent communication, strong organisational skills and the ability to multitask in a fast-paced environment, with a proactive and supportive approach to customers

Qualifications

• Previous experience in a busy, customer-focused role.
• Excellent telephone manner and strong verbal and written communication.
• Strong organisational and multitasking abilities.
• Attention to detail and accuracy.
• Proficient with Microsoft Office.
• Able to work independently yet as part of a team.

Responsibilities

• Handle incoming and outgoing calls and emails promptly and professionally.
• Log service requests and allocate jobs to field technicians or remote teams.
• Coordinate your group of field technicians and monitor workloads daily.
• Ensure service requests are prioritised and resolved within SLAs.
• Maintain clear communication with customers, technicians and internal departments.
• Support colleagues to ensure smooth service desk operation.
• Carry out other reasonable role-related duties as required.

Skills

Telephone etiquette

Communication skills

Organisational skills

Multitasking

Problem solving

Attention to detail

Time management

Independent worker

Knowledge of Ireland

Tools

Outlook

Word

Excel

MS Office

Job description

Leinster Appointments Ltd is recruiting for a Service Desk Administrator – Area Controller / Call Desk Co-ordinator to join a busy Service Desk team based in Baldonnell Business Park, Dublin 22. The role involves handling customer calls, logging service requests and coordinating field technicians.

The successful candidate will need excellent communication, strong organisational skills and the ability to multitask in a fast-paced environment, with a proactive and supportive approach to customers