Service Desk Administrator, Baldonnell, D22, Baldonnell, Dublin 22

Leinster Appointments Ltd; Dublin; On-site; EUR 28,000 - 34,000; Full time

Job summary

Leinster Appointments Ltd in Dublin 22 is seeking a Service Desk Administrator / Call Desk Co-ordinator to join a busy service desk team at Baldonnell Business Park. This full-time, office-based role offers variety across customer service, administration and coordination.

The successful candidate will handle calls and emails, log service requests, coordinate field technicians, and ensure requests are resolved within SLAs.

Qualifications

• Previous experience in customer-focused or administrative role.
• Excellent telephone manner and strong verbal and written communication.
• Strong organisational skills, with the ability to multitask and prioritise competing demands.
• A practical, solutions-focused approach to problem-solving.
• Excellent attention to detail and a high level of accuracy.
• Good time management skills and the ability to adapt to fluctuating workloads.
• The ability to work independently while contributing positively to a team.
• Good geographical knowledge, preferably of Ireland, would be an advantage.
• Proficiency in Microsoft Office, particularly Outlook, Word and Excel.

Responsibilities

• Handle incoming and outgoing customer calls and emails, ensuring enquiries are managed professionally and responded to promptly.
• Accurately log a high volume of service requests and allocate jobs to the appropriate field technicians or remote technical support teams.
• Coordinate your own group of field technicians, liaising with them daily to monitor workloads and service progress.
• Ensure service requests are prioritised appropriately and resolved within agreed SLAs.
• Maintain clear, professional and effective communication with customers, technicians and internal departments.
• Build positive customer relationships by providing helpful, courteous and solution-focused support.
• Follow company procedures, guidelines and communication standards with minimal supervision.
• Work closely with fellow Area Controllers to ensure the smooth and efficient operation of the Service Desk.
• Carry out other reasonable role-related duties as required.

Job description

Location: Baldonnell Business Park, Dublin 22
Contract: 6 months with a view to permanent
Hours: Full-Time, Office-Based

We are currently recruiting for a Service Desk Administrator / Call Desk Co-ordinator to join a busy Service Desk team based in Baldonnell Business Park, Dublin 22.

This is an excellent opportunity for someone who enjoys a varied role involving customer service, administration and coordination, where communication, teamwork and attention to detail are essential.

Key Responsibilities

• Handle incoming and outgoing customer calls and emails, ensuring enquiries are managed professionally and responded to promptly.
• Accurately log a high volume of service requests and allocate jobs to the appropriate field technicians or remote technical support teams.
• Coordinate your own group of field technicians, liaising with them daily to monitor workloads and service progress.
• Ensure service requests are prioritised appropriately and resolved within agreed SLAs.
• Maintain clear, professional and effective communication with customers, technicians and internal departments.
• Build positive customer relationships by providing helpful, courteous and solution-focused support.
• Follow company procedures, guidelines and communication standards with minimal supervision.
• Work closely with fellow Area Controllers to ensure the smooth and efficient operation of the Service Desk.
• Carry out other reasonable role-related duties as required.

The Person

The successful candidate will have:

• Previous experience in a busy, customer-focused or administrative role.
• Excellent telephone manner and strong verbal and written communication skills.
• Strong organisational skills, with the ability to multitask and prioritise competing demands.
• A practical, solutions-focused approach to problem-solving.
• Excellent attention to detail and a high level of accuracy.
• Good time management skills and the ability to adapt to fluctuating workloads.
• The ability to work independently while contributing positively to a team.
• Good geographical knowledge, preferably of Ireland, would be an advantage.
• Proficiency in Microsoft Office, particularly Outlook, Word and Excel.

You will be proactive, reliable and well organised, with the ability to remain calm under pressure in a busy working environment. You will enjoy communicating with a wide range of people, resolving queries and ensuring tasks are completed efficiently and accurately.