Service Desk Administrator, Dublin 22, Baldonnell, Dublin 22

Leinster Appointments Ltd; Dublin; Presencial; EUR 30.000 - 38.000; Jornada completa

Descripción de la vacante

Leinster Appointments Ltd is recruiting for a Service Desk Administrator – Area Controller / Call Desk Co-ordinator to join a busy Service Desk team based in Baldonnell Business Park, Dublin 22. The role involves handling customer calls, logging service requests and coordinating field technicians.

The successful candidate will need excellent communication, strong organisational skills and the ability to multitask in a fast-paced environment, with a proactive and supportive approach to customers

Formación

• Previous experience in a busy, customer-focused role.
• Excellent telephone manner and strong verbal and written communication.
• Strong organisational and multitasking abilities.
• Attention to detail and accuracy.
• Proficient with Microsoft Office.
• Able to work independently yet as part of a team.

Responsabilidades

• Handle incoming and outgoing calls and emails promptly and professionally.
• Log service requests and allocate jobs to field technicians or remote teams.
• Coordinate your group of field technicians and monitor workloads daily.
• Ensure service requests are prioritised and resolved within SLAs.
• Maintain clear communication with customers, technicians and internal departments.
• Support colleagues to ensure smooth service desk operation.
• Carry out other reasonable role-related duties as required.

Conocimientos

Telephone etiquette

Communication skills

Organisational skills

Multitasking

Problem solving

Attention to detail

Time management

Independent worker

Knowledge of Ireland

Herramientas

Outlook

Word

Excel

MS Office

Descripción del empleo

We are currently recruiting for a Service Desk Administrator – Area Controller / Call Desk Co-ordinator to join a busy Service Desk team based in Baldonnell Business Park, Dublin 22.

This is an excellent opportunity for someone who enjoys a varied role involving customer service, administration and coordination, where communication, teamwork and attention to detail are essential.

Key Responsibilities

• Handle incoming and outgoing customer calls and emails, ensuring enquiries are managed professionally and responded to promptly.
• Accurately log a high volume of service requests and allocate jobs to the appropriate field technicians or remote technical support teams.
• Coordinate your own group of field technicians, liaising with them daily to monitor workloads and service progress.
• Ensure service requests are prioritised appropriately and resolved within agreed SLAs.
• Maintain clear, professional and effective communication with customers, technicians and internal departments.
• Build positive customer relationships by providing helpful, courteous and solution-focused support.
• Follow company procedures, guidelines and communication standards with minimal supervision.
• Work closely with fellow Area Controllers to ensure the smooth and efficient operation of the Service Desk.
• Carry out other reasonable role-related duties as required.

The Person

The successful candidate will have:

• Previous experience in a busy, customer-focused or administrative role.
• Excellent telephone manner and strong verbal and written communication skills.
• Strong organisational skills, with the ability to multitask and prioritise competing demands.
• A practical, solutions-focused approach to problem-solving.
• Excellent attention to detail and a high level of accuracy.
• Good time management skills and the ability to adapt to fluctuating workloads.
• The ability to work independently while contributing positively to a team.
• Good geographical knowledge, preferably of Ireland, would be an advantage.
• Proficiency in Microsoft Office, particularly Outlook, Word and Excel.

You will be proactive, reliable and well organised, with the ability to remain calm under pressure in a busy working environment. You will enjoy communicating with a wide range of people, resolving queries and ensuring tasks are completed efficiently and accurately.