Dynamic Call Center Agent – Fast-Paced Support

Beauparc; Carrickmacross-Castleblayney Municipal District; On-site; EUR 21,000 - 27,000; Full time

Job summary

Panda is seeking a Call Centre Agent to join our Customer Service team in Castleblayney. You will handle inbound/outbound calls and email queries, resolving billing, service changes, cancellations and missed collections in a busy environment. Training will be provided, with a focus on clear customer communication and accurate information handling.

Ideal candidates are confident communicators who learn quickly, stay calm under pressure, and thrive in a team-based, customer-first setting.

Qualifications

• No previous call centre experience required.
• Full training will be provided.
• Expected call volume of 50–80 calls per day.
• Strong communication and quick learning ability.

Responsibilities

• Handle inbound and outbound customer service calls.
• Respond to customer enquiries by email.
• Resolve queries relating to billing, service changes, cancellations and missed collections.
• Use multiple systems and knowledge resources to research customer accounts and provide accurate information.
• Take ownership of customer concerns and work towards an appropriate resolution.
• Handle escalated or challenging calls professionally and confidently.
• Record accurate notes and update customer information following each interaction.
• Explain services, processes and account information clearly.
• Work towards individual and team service targets.
• Support colleagues and contribute to a positive, customer-focused environment.

Skills

Verbal communication

Written communication

Calm under pressure

Active listening

Problem solving

Attention to detail

Teamwork

Computer literacy

Job description

Panda is seeking a Call Centre Agent to join our Customer Service team in Castleblayney. You will handle inbound/outbound calls and email queries, resolving billing, service changes, cancellations and missed collections in a busy environment. Training will be provided, with a focus on clear customer communication and accurate information handling.

Ideal candidates are confident communicators who learn quickly, stay calm under pressure, and thrive in a team-based, customer-first setting.