Customer Care Agent

Eden Recruitment; Dublin; Hybrid; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working after probation

Job summary

Eden Recruitment is assisting an insurance client in Sandyford to hire Customer Care Agents starting in early October. You will handle interactions from customers and insurers across inbound, outbound, email, post and face-to-face contact, reporting to the Customer Care Team Leader.

We offer great benefits and a hybrid working arrangement after probation. The role requires at least 1 year of fast-paced customer service experience, with desirable knowledge of Personal Lines Insurance.

Qualifications

• 1+ year of customer service experience within a fast-paced, call centre environment.
• Practical knowledge of Personal Lines Insurance is desirable.

Responsibilities

• Provide a level of service to customers, which is best in class standard across the market.
• Drive to continuously improve performance through KPI’s and quality measures.
• Promote good attitudes and strong team spirit within the group.
• Escalate issues as necessary to line manager.
• Ensure all regulations are adhered to and agreements are fully complied with.
• Process all required transactions in accordance with company process.
• Accuracy of data and transaction processing within the role.
• Advice given to customer must be of specific and accurate nature at all times.
• Participate in cross training to develop multi skills required for departmental goals and vision.
• Commit to studying for industry exams and use supports given by company to develop educationally.

Skills

Customer service

Insurance knowledge

Job description

On behalf of our client in Sandyford we are hiring Customer Care Agents to join their growing Insurance company. This role will be starting in early October.

The Customer Care Agent is required to deal with interactions from customers and insurers through various media, including; Inbound, outbound, email, post and face to face contact. The Customer Care agent will report directly to the Customer Care Team Leader.

Key Responsibilities

• Provide a level of service to customers, which is best in class standard across the market
• Drive to continuously improve performance through KPI’s and quality measures.
• Promote good attitudes and strong team spirit within the group.
• Escalate issues as necessary to line manager.
• Ensure all regulations are adhered to and agreements are fully complied with.
• Process all required transactions in accordance with company process.
• Accuracy of data and transaction processing within the role.
• Advice given to customer must be of specific and accurate nature at all times.
• Participate in cross training to develop multi skills required for departmental goals and vision.
• Commit to studying for industry exams and use supports given by company to develop educationally.

Qualifications and Experience

• 1+ year of customer service experience within a fast-paced, call centre environment
• Practical knowledge of Personal Lines Insurance is desirable

Great benefits and Hybrid working after probation!