Call Centre Agent

Beauparc; Carrickmacross-Castleblayney Municipal District; On-site; EUR 21,000 - 27,000; Full time

Job summary

Panda is seeking a Call Centre Agent to join our Customer Service team in Castleblayney. You will handle inbound/outbound calls and email queries, resolving billing, service changes, cancellations and missed collections in a busy environment. Training will be provided, with a focus on clear customer communication and accurate information handling.

Ideal candidates are confident communicators who learn quickly, stay calm under pressure, and thrive in a team-based, customer-first setting.

Qualifications

• No previous call centre experience required.
• Full training will be provided.
• Expected call volume of 50–80 calls per day.
• Strong communication and quick learning ability.

Responsibilities

• Handle inbound and outbound customer service calls.
• Respond to customer enquiries by email.
• Resolve queries relating to billing, service changes, cancellations and missed collections.
• Use multiple systems and knowledge resources to research customer accounts and provide accurate information.
• Take ownership of customer concerns and work towards an appropriate resolution.
• Handle escalated or challenging calls professionally and confidently.
• Record accurate notes and update customer information following each interaction.
• Explain services, processes and account information clearly.
• Work towards individual and team service targets.
• Support colleagues and contribute to a positive, customer-focused environment.

Skills

Verbal communication

Written communication

Calm under pressure

Active listening

Problem solving

Attention to detail

Teamwork

Computer literacy

Job description

About the Role

Call Centre Agent

Location: Scotch Corner, Castleblayney, Co. Monaghan, A75 P267

The Role

We are looking for a Call Centre Agent to join our Customer Service team in Castleblayney.

As a Call Centre Agent, you will support customers by telephone and email, helping with a range of queries including billing, service changes, cancellations and missed collections.

This is a busy, fast-paced environment where you can expect to handle approximately 50–80 calls each day. You will use several systems, knowledge bases and tools to find information, resolve queries and provide customers with clear and accurate answers.

No previous call centre experience is required. Full training will be provided, so we are looking for someone who communicates well, learns quickly and remains calm when dealing with challenging situations.

What You’ll Be Doing

• Handle inbound and outbound customer service calls.


• Respond to customer enquiries by email.


• Resolve queries relating to billing, service changes, cancellations and missed collections.


• Use multiple systems and knowledge resources to research customer accounts and provide accurate information.


• Take ownership of customer concerns and work towards an appropriate resolution.


• Handle escalated or challenging calls professionally and confidently.


• Record accurate notes and update customer information following each interaction.


• Explain services, processes and account information clearly.


• Work towards individual and team service targets.


• Support colleagues and contribute to a positive, customer-focused environment.

About You

You do not need previous call centre experience, but you must be comfortable speaking with customers and working in a high-volume environment.

You will ideally have:

• Strong verbal and written communication skills.


• A professional and helpful approach to customer service.


• The confidence to manage difficult conversations.


• Good listening and problem-solving skills.


• The ability to remain calm under pressure.


• Strong attention to detail.


• Basic computer skills and the ability to learn new systems quickly.


• The ability to manage several tasks while maintaining accuracy.


• A reliable and positive approach to work.


• The ability to work effectively as part of a team.

If you are a confident communicator who enjoys helping people and solving problems, we would like to hear from you.

We are Panda. We value waste.

Join us on the journey.

About Us

We are Panda. We value waste.

We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.

Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.

At Panda,people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.

We expectexcellencein how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.

Weown what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.

And above all, we act withtrust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.

Our journey depends on talented, committed people who want to make an impact.

Take the first step and join us on the journey.

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
(DE&I Policy Statement)