Customer Service Advisor - Call Centre (Training Provided)

Greenstar; Monaghan; On-site; EUR 26,000 - 32,000; Full time

Job summary

Panda is seeking a Call Centre Agent to join our Customer Service team in Castleblayney. You will handle inbound and outbound calls, respond to emails, and help customers with billing, service changes, cancellations and missed collections.

No prior call centre experience required; full training will be provided. You should be comfortable in a busy, high-volume environment and able to stay calm while delivering clear, accurate information.

Qualifications

• No prior call centre experience required; able to learn quickly.
• Strong verbal and written communication skills.
• Calm under pressure in a high-volume environment.
• Willingness to work as part of a team and adapt to processes.
• Ability to handle multiple tasks with attention to detail.

Responsibilities

• Handle inbound and outbound customer service calls.
• Respond to customer enquiries by email.
• Resolve queries relating to billing, service changes, cancellations and missed collections.
• Use multiple systems and knowledge resources to research accounts.
• Record accurate notes and update customer information after each interaction.
• Explain services and account information clearly.
• Work towards individual and team service targets.

Skills

Verbal communication

Professional approach

Conflict management

Active listening

Detail orientation

Basic computer skills

Teamwork

Job description

Panda is seeking a Call Centre Agent to join our Customer Service team in Castleblayney. You will handle inbound and outbound calls, respond to emails, and help customers with billing, service changes, cancellations and missed collections.

No prior call centre experience required; full training will be provided. You should be comfortable in a busy, high-volume environment and able to stay calm while delivering clear, accurate information.